Zack Sheppard

Zack Sheppard is a professional with a diverse background in web development, community management, and technical support.

He holds a B.A. with a double major in English Literature and Anthropology from the University of Nevada-Reno, in addition to studying Web Development at The Flatiron School.

Zack has worked in various roles across notable organizations such as Plaid, Brooklyn Museum, TechStars, Kickstarter, Pinterest, and Flickr, showcasing his expertise in community management, customer support, and technical writing.

His experience ranges from being a Technical Support Engineer at Plaid to roles like Mentor-in-Residence, Community Manager, and Senior Community Manager at different stages of his career.

Zack's journey also includes positions at Flickr where he served as a Community Manager, Tech Support, and a Senior Community Manager, highlighting his commitment to fostering online communities and providing technical assistance.

Additionally, he has a background in technical writing from his time at IGT and has prior experience in customer care and general computer help desk support at organizations like Yahoo! and the University of Nevada Reno.

Zack Sheppard's vast professional history demonstrates his versatility, expertise in community development, and dedication to providing excellent customer support across diverse industries.