Bianca Bines is an accomplished Customer Success Manager with a diverse professional background. She holds an Associate's degree in Criminal Justice from Everest College and has studied at both Francis C Hammond and Virginia Commonwealth University. Bianca has a wealth of experience in the tech industry, having worked with companies such as Atlassian, OpsGenie, and Amazon Web Services as a Technical Customer Support Rep and Customer Success Manager. She has also held positions in team leadership and engagement management at Meridian Knowledge Solutions and Blackbaud, respectively. Bianca's expertise lies in customer success and support, as well as team leadership and project management.