Concordia University

Salesforce Consultant at Uptima

Montréal, Quebec, Canada

Uptima

Salesforce Consultant

Implement <a href="http://Salesforce.com">Salesforce.com</a> software solutions for ambitious and growing SMBs. - Perform business analysis reviews with key business stakeholders for Sales, Account Management, Customer Service, Support, and Field Service Teams. - Design and configure solutions, workflows, and automation to customize and enhance their Salesforce implementation.- Passionate about the Salesforce end-user and maximizing what the platform has to offer.

Nubik

- Develop lead generation strategy via social media accounts and networking events.- Promote completed creative projects and prospect commercial projects. - Implement Hubspot CRM for Account tracking from lead to project initiation.

Chivalric Pictures

Social Media Marketing & Business Development

Remote freelance contracts while working on the <a href="http://Upwork.com">Upwork.com</a> platform. Long-term customer relationships prove my employment of skills and work ethic required to manage remote teams and contracts and deliver data driven results. Profile Link <a href="https://www.upwork.com/o/profiles/users/_~01a06a7abb53618863/Completed">https://www.upwork.com/o/profiles/users/_~01a06a7abb53618863/Completed</a> Contracts - Adspert Bidmanagement GmbH - Feb 2019 - Junior SalesForce Administrator - Cutting Edge Entertainment Apr 2017 - August 2019 - Pinterest Ads Management - JobTestPrep - Dec 2017 - Apr 2019 - Account Manager  -  5/5 client review- Avail Recovery Solutions -Oct 2017 - Apr 2018 - Lead Generation & Sales   -  5/5 star review: Tiffany did an excellent job and we hope to work with her again soon.- Duvora Real Estate - Jan 2017 - Lead Generation  -  5/5 star client review.

Tiffany Joseph Inc

Freelance Sales + Salesforce Administration - Upwork, etc

Manage, train and scale up team size who handled customer inquiries via the company website, email and 24-hour phone support.Optimizing the team's tools and work procedures by creating and implementing new work procedures and efficient workflows.Worked closely with sales management group to resolve customer service issues and improve customer touch point experiences.Reported regularly on key metrics and submitted recommendations for improvements.

Toptal

Head of Customer Service

Assisted in transition and adjustment of team changes and growth as I transitioned out of the company.

Silver Star Automotive

Business Development Consultant

Lead a team of service and sales call center representatives to drive traffic and support the sales and service departments via internet and telephone leads and inquiries for two Mercedes-Benz dealerships.Developed the team's tools and work procedures by creating and implementing new work procedures and efficient workflows that are imperative to day-to-day management of the garage. Other unique responsibilities •	Recruiting, training, and coaching teams to handle inbound & outbound calls, warm and cold customer contacts, follow-ups, new business development, and existing customer retention. (120+calls per agent daily) •	Monitoring how the team handles all scheduling and customer service concerns, emails, voice messages, and inquiries pertaining to vehicle pricing, product availability, and marketing request forms. Handle call escalations and customer service issues.  •	Developing marketing campaign project planning, performance tracking, project coordination and completion. •	Administering team member’s performance evaluations & applicable disciplinary notice processes.

Business Development - Team Lead (Service & Sales)

Magnolia silver Jewellery Group

Retail Manager

Communicate and guide sales targets, staff scheduling and inventory management of Westmount retail location. Regular tasks and responsibilities such as cash deposits, reports and maintaining visual displays.