Sandeep Srinivasan is a seasoned professional with expertise in customer experience, business transformation, and business operations. He studied Master of Business Administration (MBA) from the University of California, Berkeley, Haas School of Business, and Master in Industrial Engineering from North Carolina State University. Sandeep has experience working with both Fortune 500 companies and startups, which has established his reputation as a trusted advisor in the industry. He is a Principal Solution Engineer, Service Cloud at Salesforce, where he helps companies visualize impactful business transformation fueled by the power of Salesforce. Previously, he played a key role in Talkdesk's growth from seed stage to unicorn stage, serving in various positions like Evangelism and Presales for Reseller Partners, Head of Consulting Partnerships, Head of Professional Services, and Engagement Manager. Sandeep has also worked as a Product Manager - Customer Service Tools at Fitbit, Business Manager - SMB eCommerce at AT&T, Sr. Business Systems Analyst - Enterprise Program Office at T-Mobile, Business Systems Analyst - Speech IVR at T-Mobile, and in Business Transformation at Applied Materials. With his resourceful problem-solving approach, he is a go-to consultant and sounding board for colleagues, friends, customers, and partners.