San Diego State University-California State University

Penn State University

Healthcare CIO - Healthcare and Finance Consultant - Salesforce.com/Healthcloud Architect

Nashville Metropolitan Area

My Home Hospital

Founder and Chief Information Officer

Assure Health

Director of Clinical Informatics and Healthcloud Architect

Leading Program to bring Salesforce/Heroku Powered Engagement Application to Envision's 25,000+ Clinical Providers.

As part of Envision's COVID-19 Response, led team that has currently implemented Acute-Care TeleTriage (Electronic PPE - ePPE) to over 50 Envision Contracted Hospital Emergency Departments, Medical Surgical Wings and ICU's.   Designed and saw through a system that allows for Multi-Point connectivity for Consultative TeleTriage Encounters as well as Palliative Care.

Worked alongside Emergency Room Physicians, Tele-triage and EMR vendors to develop, test, train and deploy new Tele-triage features across installed Hospitals/Systems.

Assisted with a North East Hospital's ability to create and run an ICU inside an Existing Emergency Department.



Designed and Implemented Patient Follow-up communications for adult and pediatric patients.

Designed and implemented Patient Outreach System enabling ED visit-adverse patients to speak face to face with a Board Certified ED Physician.

Envision Healthcare

Provider Digital Engagement Platform and Acute Care TeleTriage (ePPE) Implementation Director

Implementing <a href="http://Salesforce.com">Salesforce.com</a> for Connect and the organization's sub-specialties.   CRM Consultant for Connect's client companies

CONNECT

CRM Architect and Salesforce Consultant in Residence

Implementation of <a href="http://Salesforce.com">Salesforce.com</a> to match/manage all aspects of the Organization's mission.  Anticipate highly customized and automated SFDC structure.

For Students:
1.  One-on-one career counseling
2.  Career management workshops
3.  Interview coaching
4.  Connections with corporate recruiters

For Corporate Partners:
1.  Workshops
2.  Hosting site visits
3.  Job fairs - Event Management
4.  Networking receptions
5.  Internships
6.  Consulting projects

San Diego State University

Salesforce.com / Business Consultant to SDSU College of Business Administration

Designed and implemented global CRM (<a href="http://Salesforce.com">Salesforce.com</a>) for RRI.  Managed consolidation of over 1.4M accounts from 15+ databases.  SDCRM Consultants programmed and managed integration of <a href="http://Salesforce.com">Salesforce.com</a>, MAS500, new website as well as writing new Credit Card Processing, Event Registration and Bar Code POS applications for <a href="http://Salesforce.com">Salesforce.com</a>

Robbins Research International

Project Manager and CRM Consultant

I pioneered the live, interactive, configuration process so that all users and stakeholders could participate in the project in a meaningful way.

I have migrated over 50 million records from a variety of CRM and other ERP systems, and have a proven track record of successful projects for notable clients like Tony Robbins, UCLA, LPL, Charles Schwab and others.

I have an MBA and over 30 years consulting experience in all aspects of company operations and have been a CEO, CFO, COO, VP of Sales, VP of Marketing and CIO over my career.

San Diego CRM Consulting

President and Lead Consultant

Inniss Consulting provided an array of IT and IT infrastructure services:

Network Design, Implementation and support
Cable Plant Design, Implementation and support
Data Center Design and Implementation
Project Management
Outsourced IT Positiions (Technical, Management)

The company performed work for over 100 hospitals and major clinics as well as many other companies (law firms, biotech, etc)

Inniss Consulting

Principal Consultant

Healthcare Project Manager and System Architect

Portfolio includes:

Telecomm and Infrastructure Design and Implementation
Technology refresh projects and roll-outs (Core/Datacenter through Edge)
Telemedicine Systems (Assessment, Selection Processes, Implementation, Training, Support)
PACs (Assessment, Selection Processes, Implementation, Training, Support)
Healthcare Applications (EHR/EMR, Registration, Scheduling, Coding, ER/ED, Surgery, Materials Management, Supply Chain, Biomedical, IT, Accounting, Payroll, Benefits)
Business Applications (Marketing, Sales, Operations, Accounting, Payroll, Benefits, Supply Chain, Manufacturing, Logistics)

Healthcare Data Center
Healthcare Construction and HVAVHigh & Voltage Applications
Healthcare Applications (EMR, Lab, ED, SUrgery, Scheduling, Coding, Med Records, Nurse Call, Phone, Network, HIPAA, Security)

Safeguard Healthcare LLC

Director of Technical Services

Principal Consultant and Architect for Enterprise Cloud Solutions (eCloud's) <a href="http://Salesforce.com">Salesforce.com</a> Healthcare and Finance Practice.

Salesforce Architect
Salesforce Design
Salesforce Configuration
Salesforce Administration

Enterprise Clouds Solutions, Inc a.k.a. eClouds.co

Healthcare and Finance Practice Director

Phenome Health Inc

Chief Technical Officer

Working with HSO in development of the company's <a href="http://Sites.com">Sites.com</a> website and connection to <a href="http://Salesforce.com">Salesforce.com</a> data.   Products, events and marketing content generated and housed inside <a href="http://Salesforce.com">Salesforce.com</a> and exposed out through public-facing website.

Henry Schein Orthodontics, Ortho Organizers Inc.

Salesforce.com / Sites.com Consultant

Working with the internal Intuit Studio Team to revamp the current internal Study process and implement within <a href="http://Force.com">Force.com</a>.

Coordinating with the Internal Intuit IT group and participating in their Scrum process for software and web development.

Intuit

CRM/HR Process/IT Consultant

Developing proprietary process and system for tracking COPD modality statistical data for use by insurance payers and acute care facilities

Medical Necessities & Services, LLC

Strategic CRM Partner

Implementing <a href="http://Salesforce.com">Salesforce.com</a> and related Portal technologies for Comprehensive Finance and the Medical/Dental practices that make up CF's client base

Comprehensive Finance (Patient Financing)

Salesforce/CRM Consultant/Portal Designer

Brought in to evaluate the current Nurse Call System at St Jo's Health.  This system covered multiple acute-care facilities as well as pediatric physicians and clinics.

Wrote specifications for Vendor RFP.  Reviewed all responses and then project managed the implementation of the chosen Cisco Call Manager system.

Liaison with Information Systems at St Jo's for connections from legacy phone systems into new cloud-based system.

St Joseph Hospital

Call Center Implementation Consultant

Working with the folks at Dialexis to migrate them from Goldmine to <a href="http://Salesforce.com">Salesforce.com</a>.  Building model inside SFDC to track their SOAR Selling events and sales funnel

Dialexis, Inc.

CRM Consultant

Working with CoastHills to enhance a current SFDC implementation.  SOW includes bring new departments online and adding new services to existing users.  Wealth Management, Commercial Lending, Business Services and their 501-C3 Foundation.  <a href="http://Salesforce.com">Salesforce.com</a> Wealth Management Template

CoastHills Federal Credit Union

Salesforce.com / Business Consultant

Implementing <a href="http://Salesforce.com">Salesforce.com</a> (SFDC Foundation Supplied) for OCU's Admissions, Marketing, Recruiting and IT Departments. Implementation Scope covers all facets of Enrollment (Marketing, Inquiries, Online Applications, Recruiter Communications, Tracking processes end to end)

Ohio Christian University

CRM/Salesforce.com Consultant

Assisting USA Cares with SFDC Configuration/Automation and Training for key individuals.  Great organization with a Outstanding Cause for our Military Families!

USA Cares

Currently designing <a href="http://Salesforce.com/CRM">Salesforce.com/CRM</a> system to match Solutions for Change's processes/data model.  This is the first step in a multi-stage project to completely automate the organization's process and give them the tools they need to further solve the homelessness problem in Northern San Diego County.  San Diego CRM is proud to have Solutions for Change as a Client and to have met Chris and his staff.   Check out the website at <a href="http://www.solutionsforchange.org">http://www.solutionsforchange.org</a> and see how you can help!

Solutions for Change

Business Process/CRM Consultant

Implementing <a href="http://Salesforce.com">Salesforce.com</a> (SFDC Foundation Supplied) for SAU's Admissions, Marketing, Recruiting and IT Departments. Implementation Scope covers all facets of Enrollment (Marketing, Inquiries, Online Applications, Recruiter Communications, Tracking processes end to end)

Spring Arbor University

Implementation of Salesforce to Salesforce for Benetrac and Paychex to share implementation data.   Additional projects for Benetrac

BeneTrac

Salesforce.com Consultant to Benetrac/Paychex

Consulting on <a href="http://Salesforce.com">Salesforce.com</a> setup and maintenance to accomodate all facets of Event registration, payment, e-commerce, tracking and Metrics.  Currently in our third year of a multi-year project.  We set EDD up on Salesforce in 2011 for the Earth Day 2012 Event.  We then took lessons learned and made changes in prep for the 2013 Event.  Now in support and setup for 2014.

Earth Day Dallas

Salesforce.com Design/Implementation/Support Consultant

Business and Sales Strategy Planning followed by implementation of <a href="http://Salesforce.com">Salesforce.com</a> (Enterprise) to overlay process for forecasting and Pipeline metrics.

PayLease, LLC

Salesforce.com Consultant

We assumed a <a href="http://Salesforce.com">Salesforce.com</a> implementation that was incomplete and with numbers problems.  FPC has a complex marketing and sales model that needed extensive interviews and process mapping to fully vet out and model.

To date we have:

1.  Finished the implementation
2.  Fixed their card search function which allows them to track which direct marketing campaign resulted in opportunity.
3.  Implemented Cloudpanel so agents can initiate online Equifax Credit Scoring directly from SFDC with results and FICO delivered right into Salesforce.
4.  Other improvements and add-ons ongoing.

Five Point Capital

Consulting on <a href="http://Salesforce.com">Salesforce.com</a> setup and configuration to assist ACE in managing and tracking Sales and Sales Processes.  Process Improvement

American Council on Exercise

Consultant

Aculon is a cool San Diego that makes non stick coatings for various materials.  They have the great problem of too many leads and not enough staff to follow up so I assisted them with a Lead Scoring and Management system built into <a href="http://Salesforce.com">Salesforce.com</a>.

Aculon has been a long-term client, and we have regularly scheduled calls to review ongoing projects and Initiatives.

Assisted them in vetting new potential salespeople and provide strategic CRM/Cloud advisory services

Aculon

LFL does marketing and pre-qualification of potential students to Mountain State University and other higher-ed institutions.

I did a complete Enterprise-level SFDC Implementation and then set up Salesforce to Salesforce between LFL and Mountain State for Pre-qualified Person Accounts and Opps.

Two generation <a href="http://Salesforce.com">Salesforce.com</a> build out with long term support.

LiveFire Learning

Reimplemented <a href="http://Salesforce.com">Salesforce.com</a> for Armstrong Cabinets.  Created Interface between <a href="http://Salesforce.com">Salesforce.com</a> and Frontier (Armstrong's ERP) for syncing Accounts, Orders, Shipments

Armstrong World Industries

Salesforce.com Consultant and Project Manager

PPN Health Access

Contracted to provide business and marketing planning and execution

Shadstone Sourcing

Business Consultant

Sole salesman for Public Sector SAP Consultancy.  Took sales pipeline from $10M to $210M in 7 months.

Ariston Consulting, San Diego

Vice President, Business Development

Hirok, Inc makes the Spitzlift, which is a 33 pound lightweight crane with a 700lb capacity.

Came onboard to energize sales and marketing and ultimately signed a contract with Ferguson Enterprises (the largest plumbing and A/C wholesaler in the US) to market the Spitzlift through all 3,600 US Ferguson locations.

Hirok Inc

Vice President, Marketing

PM for 32 clinical departmental moves in conjunction with new construction at San Diego's Pediatric Level 1 Trauma Center.   Coordinated all aspects of technology movement, setup, testing and training in new locations.

All moves took place at night, and had a strict deadline of the next morning.

It looked like a Nascar Pit crew with techs running down halls with gurney's full of computers, monitors, phones, etc

Rady Children's Hospital San Diego

Project Manager

Implemented Telemedicine for State of Hawaii - 7 Hospitals on various islands.  Cut down travel costs for patients by enabling Video Consults by ER Physicians.

David Inniss MBA, MPH, PMP