Mark Huggett is a seasoned Product Support Manager with 7+ years of experience working in the media and online gaming industry. He has an ITIL certification and is adept at managing teams and overseeing application rollouts while providing Tier 1 support for bespoke applications. Mark is an astute communicator, able to engage with stakeholders at all levels to ensure smooth operations. His passion for implementing service improvements has contributed to his wealth of experience in IT operations, production, and personnel management. Mark brings his disciplined, reliable, and meticulous style to every new challenge he encounters.