Rachel CHANTAL, Experte de l'Excellence à la Française

CEO of FORMALUXE, Experte de l’élégance française, Etiquette et Protocole, dédiée à l’excellence dans l’art de recevoir des Maisons de Luxe. Auteure et Conférencière internationale. LinkedIn + 25 000 contacts.

Summary

Rachel Chantal is the CEO of FORMALUXE, a French consulting company dedicated to enhancing customer relations and management in high-end luxury environments.
With a focus on the French art of elegance, Formaluxe offers training programs, coaching, and audits for prestigious establishments like hotels, resorts, retail stores, spas, casinos, and restaurants.
Some of the notable clients of Formaluxe include Hermès, Shangri-La Paris, Ritz Paris, Cartier, Nespresso, and more.
Rachel Chantal is an international speaker, author, and renowned expert in French etiquette and elegance.
She has authored books on luxury, elegance, and customer relations management available in English, Chinese, and French editions.
Rachel Chantal holds an MBA from Sup de Luxe, a certification in HEC Executive Education from HEC Paris, and certifications in protocol training and luxury hospitality and retail consulting.
She is also a practitioner in synergology, emphasizing the importance of non-verbal communication in luxury environments.