Rhia Carlos Miller is a healthcare veteran with over twenty years of experience in healthcare and health information management, with fifteen years of management experience. She is a change agent, skilled in process improvement, with extensive I.T. and I.S. experience and understanding. Rhia is an excellent troubleshooter who has served as a liaison between HIM and Physicians and between I.S. and HIM. She has a broad set of skills that includes LEAN and Six Sigma thinking that can improve efficiency and cut costs. Rhia has studied a Master of Health Administration in Health/Health Care Administration/Management at Western Kentucky University, a Bachelor's degree in Health Information Management, In Process, at Western Governors University, and a Bachelor of General Studies, Health Emphasis at Western Kentucky University. She has worked in senior management positions in various healthcare organizations, including Health Information Administrator at Appalachian Regional Healthcare (ARH), Health Information Management Director at TriStar Skyline Medical Center, Operational Systems Analyst -- HIM at St. Rita's Medical Center (Mercy Health), Medical Records Operations Manager at St. Rita's Medical Center (Mercy Health), Medical Records Manager at Billings Clinic, Healthcare Administration Internship and Residency at Greenview Regional Hospital, Health Information Management Analyst at Greenview Regional Hospital, among others.