Harrisburg University of Science and Technology

University of Central Missouri

Osmania University

Senior Business Analyst/Salesforce Business Analyst(Sales, Service & Commerce Cloud)

US Department of Agriculture (USDA) Salesforce project that supports a custom-built food distribution management system, Integrated Food Management System (IFMS), for the USDA’s Food Distribution Program on Indian Reservations (FDPIR).
•	Support the USDA’s IFMS system built on Salesforce Lightning platform.
•	Plan, lead and conduct meetings with the clients to gather business requirements and design solutions within the implementation.
•	Use Agile methodology to manage Product backlog and assist in sizing and prioritizing change requests with clients and end users.
•	Analyze complex business requirements and develop solution options for implementation within Salesforce implementation while detailing benefits and risks. 
•	Work with the Salesforce development team to translate business requirements into technical solutions.
•	Create data flow and process flow diagrams to enable better system understanding.
•	Write and execute test scripts to test enhancements and bug fixes to make sure they properly meet the user requirements. 
•	Review the schedule and contents of releases and help identify impact on the current solution.
•	Create and Update Cases and Coordinate resolution with Support Team using Case Management Portal 
•	Assist Transition team in onboarding new user groups.
•	Assist with the development, planning and execution of the system development strategy aligned with priorities.
•	Manage data setup for testing, training, and production environments.
•	Design custom dashboards and reports in response to user needs and client priorities.

USDA

Senior Business Systems Analyst -  Salesforce

•	Gather business requirements and translate them into Salesforce changes and enhancements.
•	Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design or solution.
•	Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
•	Train users on system functionality and new features.
•	Work on maintaining data quality through ongoing data analysis, record maintenance, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
•	Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
•	Provide sales support as needed including acting as a subject matter expert.
•	Continuously improve Salesforce.com skills through professional development.
•	Sales Cloud, Service Cloud, Community Cloud, Objects, Validation rules, Workflows Approval process, workbench, Sales Cloud, Service Cloud, Marketing Cloud, Data Loader, Data Import, Business rule, Organization wide defaults, Role hierarchy, web API integration, process Builder, Security, Workflow & Approvals, Reports, Dashboards, Account Management   
•	Implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
•	Implementation of Security and Sharing rules at Object, Field and Record levels for different users 
•	Implementation of various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.

Factual Data

Business Systems & Functional Analyst/Admin - Saesforce 

The project is to Develop, Implement and Roll out Salesforce to incorporate LATAM countries under the Single Global Instance and accelerate Latin America end user productivity by enabling Salesforce Sales automation to personalize 360 degree view of Accounts, Contacts, Leads, Opportunities, and Marketing automation with Web-to-Lead forms and Email Campaigns. The Job responsibilities involved are,
•	Working closely with the business and project team members to evaluate business needs, defining and prioritizing requirements for the implementation of Single Salesforce instance for both Latin and North America
•	Prepare Business Requirement Document (BRD) and Functional Requirement Documents (FRD) and communicate the same to the design & development to team for smooth functioning of the application development process.
•	Designed record and home pages using platform app builder.
•	Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security by creating Public Groups and sharing settings.
•	Creating Custom Objects, Fields and Record types to offer different business processes, picklist values, and page layouts to different users helps in tailoring business process to different users.
•	Customizing application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Types, Picklist, Dependent Pick lists, List views.
•	Creating various Workflows, Email Templates in text & HTML, Tasks, Email Alerts and Field Updates to automate the business process and Approval process to automate the records approval.
•	Creating Process Builder to automate complex business process.
•	Uploading records using the ETL tool Data Loader to cleanse and de-duplicating bulk Loads, as well as working with other tools such as Import Data Wizard, Demand Tools for data migration.
•	Querying salesforce.com database using SOQL and SOSL queries for Data manipulation.
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Epson America Inc.

Salesforce Business & Functional Analyst/Admin

JRCigars.com is one of the largest wholesalers and retailers of cigars, cigar related
products and pipe tobacco in the United States. The company chiefly operates
through on-line and catalog sales and is a subsidiary of Altadis.
-Salesforce Commerce Cloud experience with knowledge in Business Manager.
Ability to organize, specify and model requirements to ensure they are complete
and support business needs.
-Participated in cross-cloud meetings, eCommerce UAT and roll-out activities.
-Developed training materials on the Business Manager tool and eCommerce
features for the business users and regional support teams.
-Designed and created Use cases & test cases, validated the features and
end-to-end testing which includes Salesforce Commerce Cloud (Business
Manager), Service Cloud & storefront functionalities.
-Experience configuring various salesforce modules including case management,
order and Account management, workflows, profiles, Users, reports & dashboards.
-Worked on Asana, JIRA, Confluence tracking and management tools

JR Cigars/MC Management Inc

Salesforce Business Analyst(Commerce & Service)

Leading health plan management service providing expertise to health plan
partners. HMHS is also a consultant service, including provider and product solutions
and business strategy with particular expertise in organization change management.
Scope involves:
-Efficiently and effectively communicated with team members, customers, partners
and management, including assisting with or conducting requirement walk
troughs, sprint reviews, report project status, conducting UAT sessions and prepare
Test scripts, user stories, user guides and training users on new features.
-Involved in Agile Scrum Methodology and SDLC process of project management.
Worked across Business and IT stakeholders in providing innovative solutions.
Administered, configured and implemented the applications on Salesforce CRM
platform.
-Understand and document requirements for configuring, testing and launching
our Salesforce CRM and Communities/Portal solutions.
-Map functional requirements to Salesforce.com features and functionality.
-Understand legacy systems and translate features into requirements for Salesforce
platform (including data migration and integration requirements).
-Perform Salesforce.com administration and troubleshooting (Configure Users,
Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules,
Page Layouts and List views, Assignment/Auto Response/Escalation, Workflows &
Approvals and Process Builder)

Highmark Inc.

Senior Salesforce Business Analyst

Citigroup is a multinational investment banking and financial services corporation. It offers a broad array of financial products and services to customers, small business and commercial clients. Project goal is to automate custody billing operations for North America, Canada, South America and Asian Markets and assisting with transition process, training (creating user manual) and testing. 
•	Working with business users in gathering, analyzing, and organizing Business Requirements, and developing BRD and FRD. Documented and delivered Functional Specification Document to the project team. 
•	Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team 
•	Analyzed and collected business requirements, identified system interfaces and created the requirements specification document. Gap analysis documentation of operational differences between as-is and To-be process

Citi

Senior Business Analyst

Berkadia Services India Pvt. Ltd is an offshore branch office of ‘Berkadia Commercial Mortgage Company’ where all the core operations are handled in India. The business is involved in 3rd party commercial mortgage servicing(primary, master and special servicers).
•	Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC)
•	Analyzing the Client's requirements in depth to understand key business drives and participating in gathering and documenting User Requirements and performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
•	Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
•	Worked with the Stakeholders, Project Manager and senior Business & SQA (Software Quality Assurance) Analysts in defining, documenting the business needs and Business Process flows. 
•	Facilitated JAD workshops to identify project objectives and limitations and identification of key performance indicators.

Berkadia

Business Analyst/Salesforce Analyst

Prepared compliance and reduced penalties to create an efficient claims process resulting in improved claim of process resulted in increasing quality, improving turnaround and productivity.

Lipi Reddy Gaddam