University of Northern Colorado

Desktop Support Admin	(Tech III) at Maricopa Integrated Health System

Phoenix, Arizona, United States

- Worked on several big projects that involved the integration of new apps, systems, processes, and getting new hospitals up and running.	Installed and troubleshoot variety of clinical apps (EPIC, Dentrix, Chartmax, Dragon, WAM, Rover, different types of KIOSK etc)	Deployed and troubleshoot endpoint devices that communicated/interacted with several medical devices (Sysmex devices, Pano device, WOW devices, RAD machines, etc)	Worked with other departments (Apps, Server, Security, Network, Telecom) and managers to meet technical and business requirements.	Interfaced with vendors for day-to-day technical supports issues.	Documented procedures, tracked, and resolved problems using ITIL best practices and procedures.	Worked effectively in a team-oriented, collaborative environment, both within and across hospital system.	Worked alongside management regarding training development, and assisted with the developments of desktop technicians.

Maricopa Integrated Health System

Desktop Support Admin	(Healthcare IT)

- Worked in a team to support and work with various groups within a government organization.	Served as Subject Matter Expert (SME) for our Service Now ticketing system used within the organization.	Was instrumental in implementing ServiceNow within the organization and also assisted with the ongoing development of the change management, access control, incident management portion of it. 	Investigated/mitigated security threats (SIEM reports/routine vulnerability scans)	Provided detailed status updates on existing Cybersecurity incidents daily to include follow up with client/customer to ensure satisfactory resolution.	Provided Tier 2/3 support for an off-site call center to support local and remote users. 	Troubleshoot drive encryption software for all transient devices (McAfee ePO) and managed access within each device.	Enrolled/Configured/Troubleshoot email encryption software (Entrust).	Involved in managing assets within the department, and creating processes to making it more efficient; this includes working on EOL projects.	Admin within Active Directory, to manage user and computer objects.	Used SCCM to build/image new machines, configure software for them, and also for Patch Management.	Provided support for numerous hardware devices and platforms (Desktops, laptops, VTC Units, Conference Room AV technologies, Smartboard) and software as well.	Worked with Vendors on support requests (software) or warranty replacements (hardware).	24hrs rotation On-Call Phone support.

Western Area Power Administration (DoE)

IT Specialist

- Provided tier 2 support on enterprise systems and infrastructure 	Maintained and troubleshoot network connectivity.	Assisted Field techs with troubleshooting and deploying technologies	Assisted with meetups between ILEC and Field techs, and troubleshooting with them (whether at the DMARC or the Central Office ‘CO’).	Troubleshoot T1s, DSL, EOC, EODS1, and VoIP.	Remoted configuration and reconfiguration of network devices (routers, and also whatever devices terminated the loop).	Categorized support problems and responded with the appropriate level of urgency.

Oluwaseye Ogungbenle

Oluwaseye Ogungbenle