Sandra Vickery is a notable engagement consultant and customer journey expert who specializes in lean start-up methodologies, customer research, idea validation, testing, and experiments, UX, prototyping, and service design. With a solid educational background from prominent institutions such as Central Saint Martins College of Art & Design, University of the Arts London, and Unitec Institute of Technology, Sandra has built extensive professional experience throughout her career. She held several senior positions in various organizations such as British Telecom, Thomson Reuters Financial & Risk, Springboard, Nomvula: Customer Experience Consultancy, The Prince's Trust, Sapient, Sky, Dare, Karmarama, HeathWallace, ICC Lowe, and designalt, where she put her skills and expertise into action by offering valuable consulting services in design, information architecture, digital marketing, mentoring, innovation, and creativity. Sandra's keen interest in frameworks and methodologies that lead to the land of unicorns resonates strongly in her approach to providing top-notch consulting and services to her clients.