Columbia University - Columbia Business School

University of Toronto

Enugu State University of Science and Technology

IT Manager North America at VBI Vaccines Inc

Ottawa, Ontario, Canada

VBI Vaccines Inc.

IT Manager North America

- Plan, schedule, execute, and manage all IT projects•	Ensure IT projects are aligned with corporate IT strategy•	Assist in developing, documenting, and maintaining standards, policies, and procedures for IT operations•	Assist in developing, testing, and maintaining an IT disaster recovery and business continuity plan•	Promote innovative or improved methods and implement best practices to get work done•	Provide Technical guidance to Team member complete/delegate assigned project•	Ensure performance standards and success metrics are met•	Data Center Management•	Manage daily IT operations; ensuring maximum production environment uptime•	Manage daily IT support requests; ensuring quality of Helpdesk services are met•	Manage small-mid size IT projects (budgets, risk, resources, communications, and regular status reporting inclusive)•	Manage software enhancement plans and deploy software updates with minimal downtime to the business•	Manage IT Helpdesk resources•	Manage third party contractors and vendor communications•	Procurement of hardware and software•	Participate in troubleshooting, diagnosing, and fixing of systems as required•	Systems administrator for all corporate IT systems•	Ensure integrity of system backup and recovery systems•	24x7 escalation point for internal clients for all IT related issues•	Support for Operation Managers and Executives•	Continuous improvement of IT services

Siemens

IT Infrastructure Team Lead

- Configured, deployed and managed IT equipment for Election Ontario•	 Provided support for deployed IT equipment and devices all through the Election period•	Deployed Laptops, Scanners, Printers and wireless Modem for the Training team •	Provided IT support for the pre Election training team•	I worked with the logistic Election officer in dispatching polling equipment’s to their various polling locations  •	I worked with the project coordinator and Resident Officer in providing a daily status report and ensured the efficient running of all electoral equipment’s •	Asset management

CompuCom

IT Field Specialist Lead Election Ontario

- Planned, organized, directed, controlled and evaluated operations•	Responsible for the daily monitoring, performance and availability of Distributel’s Network 24/7•	Established and maintained operating procedures and best practices for NOC operations•	Directed and controlled traffic volume and flow within the network operations centre, through subordinate supervisors and technical staff•	Established process documentation and service manuals for all service offerings within the NOC •	Analyzed and evaluated installation, operation and maintenance services and made recommendations for improvement•	Ensured compliance with regulations and directives of government regulatory agencies and ensured that employees maintained an acceptable level of quality, standards and security across the network•	Provided leadership to team members, facilitated career development and high levels of engagement through goal setting and timely performance feedback•	Created employee metrics, identified Key Performance Indicators (KPIs) for the NOC team and ensured Service Level Agreement (SLA) adherence•	Reviewed daily, weekly, and monthly reports to evaluate and determine performance opportunities•	Provided technical leadership to guide, motivate, and inspire others within the team•	Responded to cross department inquiries and calls after hours, regarding initial or ongoing technical support issues•	Managed the budgeting and related analyses of business and process requirements.•	Oversaw third party vendor management•	Liaised with representatives of related or connecting companies to resolve joint problems and ensured efficient network operationsEnvironment:  Nagios, Solarwind, Networks, Wireless, VMWare, Skype for Business, MS office 365, IPTV, High-speed Internet, VOIP, SIP, CCTV, HVAC

Distributel

Manager Network Operations  Center

Responsible for the Technology Infrastructure Strategy definition and all infrastructure related build versus buy decisions. Also responsible for 3rd party vendor management and infrastructure CAPEX budget provisioning.Provide leadership and strategic direction for the delivery of the following strategic cost saving initiatives within IT Services: MDM, Skype for Business, Sharepoint, Mobility ACHIEVEMENTS •Successfully delivered the integration of Diamond Bank’s West African regional business offices (Benin, Togo, Cote d’Ivoire and Senegal). As the lead Infrastructure project manager, I led and managed the timely delivery of the project in a cost-effective manner. The successful integration of the project increased work efficiencies across the region and provided cost savings in excess of  $100,000.•Planned, designed and managed the implementation of a virtualized server environment with VMware leading to an approximate annual savings of $150,000 on server infrastructure.•Led a team that successfully architected and delivered a hybrid cloud service email solution for the bank. Partnered with Microsoft to deliver Office 365.•Led the team that developed and implemented the revised disaster recovery strategy, including the revamp of the disaster recovery data center. •Led a team to successfully deliver a total revamp of the Bank’s contact center infrastructure; migration from a Cisco-based platform to Aspect solution. •	Managed the partnership with Microsoft and her partners to successfully integrate Aspect and Microsoft Dynamics to deliver a fully integrated contact center CRM solution leveraging on a loosely coupled and fully scalable infrastructure.•Led and managed infrastructure capacity and availability management as part of the IT continual service improvement initiative.•Supervised the deployment of converged/Engineered systems (Oracle Exadata).

Diamond Bank Plc

Group Head IT Infrastructure

- Implemented Site-to-site VPN between Diamond bank Head office and Diamond bank Subsidiaries in 4 Francophone Countries •	Implemented Remote Access VPN for staff using Cisco ASA 5540 (2011) •	Implemented cost effective Link redundancy for clustered branches using Leased fiber circuits (E1) and configured automatic-failovers using EIGRP•	Implemented a cost-effective session initiation protocol (SIP) solution allowing customers to call the bank’s call center from its ATM points.•	Participated in the setting up of the banks HOT DR site and provisioned the network and security connectivities. •	Implemented redundancy for Diamond bank internet connectivity using FATPIPE MPVPN device•	Participated in upgrading the bank’s firewalls to Cisco ASA firewalls and administered the firewalls•	Coordinated the Implementation of automatic failover for the bank’s core ATM routers using HSRP •	Managed access control and security events on the bank’s security devices (ASA, Firewalls, IPS, FATPIPE, ACS etc) •	Managed the bank’s Internet connections and the security of internet facing servers on the DMZ•	Coordinated the security of the bank’s core network devices including catalyst 6513 and 4500 series switches•	Coordinated and supported the availability of the bank’s Head Office Campus Area Network consisting of about 5 high-end switches and over 1000 endpoints. •	Setup of campus switched network for Diamond bank Head Office Annexes consisting of over 30 Switches and 1000 endpoints.Managed access control and security events on the bank’s security devices (ASA, Firewalls, IPS, FATPIPE, ACS etc) •	Managed the bank’s Internet connections and the security of internet facing servers on the DMZ

Network & IT Infrastructure Manager

- Setup of LAN connections at new office locations (cable runs and termination) and WAN integration within existing office locations.•	Configuring and deploying various server builds, RAID configuration and operating system deployment.•	Management of Application level backup's for Exchange, SQL, SharePoint Portal Server running in high availability environments•	Scoped, designed and implemented Microsoft Exchange 2003 email infrastructure for 3000 users spanning across multiple domains.•	Designed and implemented the migration of Microsoft Exchange 2003 for 3000 users to Microsoft Exchange 2007 with cluster continuous replication features and high availability.•	Deployed and supported Microsoft System Center Operations Manager (SCOM) 2007 for monitoring over 300 nodes achieving predictable performance for monitored nodes and improving infrastructure availability.•	Managed windows server 2003 Active Directory, Messaging and collaboration infrastructure, Network services (DHCP, DNS)•	Managed patch deployment across multiple operating system platforms based on known vulnerabilities.•	Deployed and supported Windows XP, Windows Vista and Windows7 guest Operating System, Microsoft Office 2003/2007/2010 applications and Windows server 2003, 2008 server operating systems.•	Provide technical support for full range HP desktops DC series, Dell Workstations,HP laptops, HP Printers and HP scanners.•	Managed and provided technical support on HP (BL) blade system, HP Maximized line (ML) and HP Density line (DL) server series, SAN storage•	Maintain and support Virtualization Infrastructure using VMware, Microsoft Hyper-V thereby easing business continuity plans.

Head Network Administration

Managed a team of 27 employees responsible for 2nd and 3rd level IT support across a 120-branch network.•	Instituted ITIL service management best practices for incident and problem management.•	Implemented desktop standardization to reduce desktop support overhead leading to faster problem resolution and lower desktop failure rate.•	Introduced and managed the implementation of a standardized server/communications room across a 120-branch network. •	Implementation of CCTV system across the branches •	Led the harmonization of server and desktop infrastructure for an acquired bank.Environment:  Cisco Routers, Cisco Switches, Rackmount, CAT5 Cabling, Desktop PC, Point to Point Radio, VSAT, Laptop, Network, LAN, WAN, Switches MS Outlook, Word, Excel, PowerPoint, CCTV, UPS

Charles Umunnakwe

Charles Umunnakwe