University of the Philippines

Director of Finance Operations at Smartsheet, Inc.

Greater Seattle Area

Smartsheet

Director of Finance Operations

Spacelabs Healthcare

Senior Manager, Commercial Operations

Directed day-to-day order management, billing, fulfillment, cash collections, and sales support for this insurance industry SaaS and information services company.  Managed multi-department Customer Operations team. Directly oversaw entire “quote-to-cash” order management process which included preparing, QA and accepting customer approved quotes/proposals; processed customer account orders and credits; directed product fulfillment, cash applications, accounts receivable, sales booking reconciliations, and operational reporting.

Vertafore

Director Customer Operations  -  Quote to Cash

Directed day-to-day operations and support renewal services for this enterprise software fax solution provider. Directly oversaw order processing, product fulfillment, logistics, inventory management, vendor management, purchasing, customer licensing, product activation, customer support renewal services, and operational reporting.

Open Text (formerly Captaris)

Director of Operations  -  Order Management, Fulfillment and Support Renewal Services

Directed channel partner sales teams and provided channel partners sales leads, sales and order support, as well as customer product presentations. Managed multiple sales teams responsible for achieving annual product and customer support renewal revenue quotas, contributing over $71 million in total company revenues. Developed and implemented customer and channel partner sales and support renewal strategies and programs.

Sr. Director of Sales  -  Enterprise Document Management Solutions

Directed program and project management activities focused in the areas of product development and quality assurance, professional services, and information technology projects and programs. Supervised staff of program and project managers responsible for product releases, professional services delivery, IT infrastructure initiatives, and vendor management. Partnered directly with Marketing and Product Management teams in order to deliver product releases and customer programs.

Director of Programs & Project Management  -  Product Release Cycles & IT Projects

Was responsible for customer and partner relationship management, marketing, and services delivery for this custom software development and quality assurance services provider. Created and implemented account strategies, rules of engagement, and customer follow through.  Negotiated scope of work, project deliverables, non-disclosure agreements, and customer contracts.

Jetstream Software

Director of Sales and Business Development

Directed all operations for seven test centers located throughout the United States for this $20+ million international Software Quality Assurance and Test division. Maintained P&L responsibilities. Directed business unit managers who oversaw a combined 300 person workforce.  Was responsible for the development and implementation of annual budgets, business strategies, and customer programs.

Ray Abello