Spencer Gibson is an experienced professional in the field of customer support, technical support, and project management. With a strong background in IT Administration and customer lifecycle management, Spencer has spent years managing customer support teams across multiple channels, designing and implementing salesforce instances for various clients, and working with Fortune 500 companies on complex IT service environments. Currently serving as a Sr. Salesforce Analyst at Alternative Solutions Consulting, Spencer continues to work towards improving his knowledge of program management and customer lifecycle while implementing the values of his company and principles into his everyday work.

At Indiana University Bloomington, Spencer studied General Functions. He has worked with various professional organizations over the years and has held positions such as IT Manager and Salesforce Admin at Innovative Consulting Group, After Hours Call Center Manager - Tier II at Insight Communications, and Coach at Connextions.

Spencer is an expert in CRM administration and development, Salesforce, Electronic Health Records, workforce management, high-performance analytics, Microsoft software, personnel and sales management, corporate culture improvement, CTI+ integration, IoT, Point of Sales Systems, and training. He believes in using his knowledge and experience to provide people with the right tools to achieve success.