Georgia Institute of Technology

Brookwood High School

Senior Technical Solutions Consultant at Twitter

Twitter

Technical Solutions Consultant

Shahista Jiwani is a Senior Product Consultant at Amobee and is responsible for their data platform's strategy, deployment, and management for the West Coast region - for clients in industries ranging from CPG + Auto to Tech + Entertainment.Prior to Amobee, Shahista was a Product Consultant at Turn, which was acquired by Amobee in 2017.

Amobee

Senior Product Consultant

Turn

Product Consultant

Confidential Client - High-Tech Industry➢ 	Independently created and delivered marketing collateral, such as guided instructional videos, relating to products and services for 10.5k early-adopter sales team; this resulted user adoption increasing by 80k users globally➢ 	Expanded marketing reach by introducing new channels through which users could learn and collaborate; for instance, visual and digital communications that led to a higher investment in developing the in-house video-hosting platform. Weekly viewership grew by 200% on average. ➢ 	Led training sessions for client's collaboration offering for North America, Emerging Markets, and Asia/Pacific audience, reducing support cases by 40% and increasing product knowledge, and thus, productivity➢ 	Worked as a cross-team liaison between engineering and in-house development teams, client’s sales stakeholders, and project mangers on a daily basis to create and review communications for full feature portfolio enablement

Capgemini

Marketing and Communications Analyst

Confidential Client - Telecommunications Industry➢ Organized and analyzed 150+ acquired technical requirements relating to internal reporting into use case documents according to function and application source team for client’s new enterprise-wide billing system; my team was tasked with rebuilding client’s new billing system from scratch➢ Directed face-to-face workshops with client teams, technical contractors, and business transformation leads to present use cases and create an environment in which we could collaborate on the collective business purpose➢ Worked with the technical vendor tasked with developing the new reporting database to classify 300+ system attributes that were to be built into the system

Business Intelligence Reporting Analyst

Confidential Client - Telecommunications Industry➢ Led QA project planning and execution for client’s customer-facing applications used in retail, affecting ~52 million customers and generating ~$24 billion in revenue annually➢ Spearheaded interactions with the client leadership team, third-party development teams, and offshore test teams by leading workshops for incoming projects, as well as initiating problem-solving sessions for over 15 sensitive projects and offers➢ Delivered as the dedicated CRM application expert for T-Mobile’s Un-carrier 7.0 WiFi Unleashed initiative, designed to be the client’s major effort for the 2014-2015 year➢ Resolved over 1,500 technical defects in client’s high-priority CRM application by conducting deep dives into the multi-layered technical system, and troubleshooting defects using critical thinking + the power of conversation ➢ Carried award-winning nitpickiness - client created a new category for employee recognition and I was the first recipient of the Award for Excellence in Defect Resolution at the T-Mobile annual all-hands conference

Quality Assurance Test Lead

- Conducted research used to develop vertical industry-specific application bundles in support of the company’s new Cloud services, as part of the product management team responsible for launching the initiative➢ Constructed a Cloud Server Competitive Analysis in order to build a client base for cloud solutions unmatched by competition➢ Created, managed and maintained Cloud Services SharePoint worksites➢ Produced training material to be distributed to entire Southeast regional sales channel, improving the standard training process for new hires➢ Updated company marketing collateral using FunctionPoint project management software➢ Formed product positioning and competitive attack sheets in order to identify strategic competitive advantages of company➢ Worked with Siebel Systems and Excel to generate reports to regarding patterns of churn accounts for a 5-month period

Cbeyond

Product Management Analyst

- Assisted supervisor in acquiring possible leads through networking via social media websites to introduce plans and products to new businesses

Aflac

Marketing & Sales Intern

The Historic Academy of Medicine

Marketing Intern

- Communicated with over 250 museum members to update them about opportunities and address concerns➢ Assisted the tour manager with over 10 tours and workshops monthly, showcasing the papermaking process➢ Marketed museum items to the Georgia Tech community, adding over $150 in revenue

Robert C. Williams Paper Museum

Marketing and Public Relations Intern

- Processed over 1,000 room reservations, coordinated events, and assisted the Operations Manager in his day-to-day responsibilities in the Student Center to facilitate student life activities