Lucy A Marrero is a gifted people leader and an accomplished collaborator known for delivering top-notch customer experiences to Platinum and Centurion Card Members and Small Business Owners. With a wealth of business knowledge across multiple business lines, she's particularly skilled in developing fruitful relationships that lead to enterprise-level awards for high performers. Lucy has worked for American Express in various capacities, including Senior Manager, Global Merchant Experience and Coverage, where she made significant contributions in customer journey design and process improvements. Her skills in agency management, communications, and media, earned her a degree in Journalism from Fordham University.