David Wilson is a seasoned service delivery manager with 16 years of experience at Hewlett-Packard. He has managed teams supporting clients as notable as Microsoft and as common as the Katy Independent School District. Wilson's resume boasts a Most Valuable Player leadership award, attributed to his efforts in achieving high customer satisfaction survey scores through motivated employee engagement. He specializes in people and project management, strategies for continuous improvement, and customer satisfaction. His role in service desk management makes him an expert in operations, web applications, ITIL, project management, and call center management, among others.