Hannah Bonney is an accomplished Senior CRM Manager, presently working in a fast-paced health and wellness company. A health enthusiast herself, she is dedicated to helping individuals live healthier lives by developing a robust omni-channel approach to retention and growth in her current organisation. Hannah leverages data to optimise real interactions between the brand and the customer, which improves brand trust and increases customer lifetime value.

Hannah is a highly educated individual, having studied Art Gallery and Museum Studies and Art History and Visual Studies, First Class Hons. from The University of Manchester. She completed her high school education at the prestigious South Wilts Grammar School, which further highlights her academic excellence.

Hannah has an extensive professional background in purely marketing and customer service, and moreover, customer experience, and CRM management. In her current role, she is primarily responsible for creating and implementing engagement strategies that are channelled to retain customers, boost growth and drive revenue.

Previously, Hannah has worked in highly reputable organisations like Elizabeth Gaskell's House and Ely Cathedral as an Audience Engagement Assistant and Visitor Services Manager, respectively.

In addition to having an excellent academic track record and a wealth of professional experience, Hannah is also highly curious, always moving, and interested in learning more about things that would improve her craft.