Michael Wishnick is a seasoned Customer Success & Global Support Executive with a proven track record of providing strategic leadership, customer experience, and an entrepreneurial mindset. With years of experience in Information Technology (IT), Service Centers, Call Centers, Support, and Customer Relations, he has developed and maintained high-performance customer experience cultures globally that embrace corporate principles and execute Standard Operations Procedures (SOPs) seamlessly. Michael is also an expert in conflict resolution, sales, key performance metrics (KPIs), reporting, financial acumen, operations management, recruitment, and public speaking. He has worked with various companies, including Deep Sentinel and WW (formerly Weight Watchers) as a Director Customer Care/Technical Support and a Sr. Manager Global Support and Contact Center Technology, respectively.

Other positions he has actively served in as Director Global Technical Support Factiva at Dow Jones & Company, Senior Product Support Manager at Thomson Reuters, and Head of Customer Success at Christie's. Michael's technical competency lies in various software and website platforms such as Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, SharePoint, communication software such as Slack, Google Chat, Google Duo, MS Teams, file-sharing software, website platforms such as Wix, WordPress, Salesforce, Zendesk, Servicenow, Jira, Atlassian, to mention a few.

In conclusion, Michael is a dynamic and strategic leader with expertise in Service Centers, Call Centers, Support, and Customer Relations. He has developed and maintained high-performance customer experience cultures globally, has exceptional technical skills, and is a great public speaker.