Q E Boys

University of Hertfordshire

Global Credit Manager at Mundipharma International Limited

Dane End, England, United Kingdom

Mundipharma

Interim Global Credit Manager

PU Support Services

Accounts Receivable Credit Manager

- Managing 11 Staff •	Mange and deliver a quality Receivables Service. •	Accountable for delivering Receivables transactional services that ensure customer satisfaction at all levels.  •	Manage performance (service, productivity, quality) of a Receivables team, delivering the day to day relevant transactional services to all Council.  •	Responsible for completing complex transactions in accordance with legislative and operational procedures.  •	Identify and deliver savings through different ways of working e.g. process redesign, maximising the use of I.T, reduce duplication, self-service. •	Manage complex work and queries. Job Purpose: •	Deliver day to day Receivables Transactional operations to staff or ensure that financial transactions made through Council systems are made and validated in accordance with policies, procedures and legislation. •	Manage client and contractual relationships with regards to all receivables processes, ensuring compliance and policies are adhered to. •	Provide high quality and consistent Receivables advice, support and process management in a cost effective and efficient way that positively impacts customer efficiency and confidence. •	Manage performance (service, productivity, quality) of Receivables Transactional Agents delivering the day to day transactional operation to all staff.  •	Ensure the provision of high quality and consistent advice and support in a cost effective and efficient way that positively impacts customer efficiency and confidence.

Havering, Newham and Bexley Council

Interim Receivables Team Lead

- To manage, motivate, support and direct the credit control team to maximize performance of individual credit controllers and the cash collection function.•	Produce weekly and monthly reporting within specified time-scales to monitor quality, efficiency and effectiveness of credit control with the view to optimising productivity e.g. aged debtor, bad debtor, and finance KPI’s for submission to senior management.•	Manage Direct Debit collection process and Direct Debit instruction cancellations process to ensure efficient cash collection.•	Work closely with Sales to resolve any non payment issues and to finalise monthly list of customers to pass to external debt collection for legal action•	Point of esculation•	Ensure reminder processes are carried out in a timely manner and removal from sites are actioned at month end for non-payment•	Manage external debt collection agency relationship to optimise collection on debt that has been passed on to them and cases which have gone legal•	Review the issuing of credit notes, refunds and manage bad debts and write off•	Oversee the month end routines to ensure the successful close and ensure all other deadlines are met•	Reviewing key process notes and update if required

ZPG Plc

Interim Accounts Receivable Manager

- Ensure the smooth running of all Sales and Purchase Ledger processes; ensure regular reviews of workload are carried out to avoid backlog and timely resolution of issues•	Drive the efficient collection, control and administration of monies owed•	Full accountability for the full Credit Control function & colleagues•	Manage Key Customer accounts ensuring cash is being collected according to payment terms•	Review weekly payment runs across multiple currencies, identifying payment priorities and managing cash flow•	Dealing with suppliers and answering queries.•	Liaising with buyers to ensure invoices are processed in a timely manner.•	Setting up new suppliers & maintaining existing supplier details.•	Reviewing expense claims and ensuring adherance to the expense policy and taxation rules.•	Work alongside the Treasury function to manage cash flow requirements•	Produce regular KPIs to measure performance and ensure continuous improvement•	Install a working environment that encourages creative input and ideas •	Continuously review current processes and procedures and identify areas for improvement; working alongside external teams to project manage change

Marshall Aerospace and Defence Group

Interim Sales and Purchase Ledger Manager

NHS Property Services manages, maintains and improves 3,500 properties, working with NHS organisations to create safe, efficient, sustainable and modern healthcare and working environments, set up in April 2013, and is a wholly owned by the Secretary of State for Health. Responsibility for operational income generation to support the company’s £3.5bn asset portfolio.•	Review current processes and procedures and implement improvements, currently undergoing role out of bespoke debt collections software, with credit checking facilities, due to go live 1st April 2017.•	Moving form NHS shared services to in-house accounting system including billing software for rentals.•	Reporting collections dashboard for Board pack, KPI’s for collection team, unapplied cash, DSO and movement on debt for each quarter.•	Maintaining current collections tools, including modifications currently held on a SQL mainframe designed in a Access database.•	Training and development of Credit controllers (22) for both process and collections tools

NHS Property Services Ltd

Interim Analyst  (Special Projects)

Action for Children are a registered charity Action for Children is a UK children’s charity committed to helping vulnerable and neglected children and young people, and their families, throughout the UK. Through 650 projects and services based around the UK, the charity works with over 300,000 children, young people, and their families. It helps and supports people in areas as diverse as disability respite therapy, foster care,•	Direct management of a team, applying Action for Children HR policies and procedures to support delivery of the service, effective resourcing and supporting team development. •	Lead on the capture of contract data, in relation to tenders and continuing services, retained through workflow, as part of the service implementation process. Responsibility to follow up with local authorities and Operations to ensure signed heads of terms are obtained and centrally stored, negotiating and influencing where there is reluctance to do this. •	Responsible for developing and maintaining the eFinance Contract data and Billing portal on Interaction as the central resource library.•	Financial responsibility for ensuring timely and accurate raising of Action for Children invoices (currently c.£150m), in line with contract data and fee structures, including effective management of maximising receipts.•	Regular and timely monitoring and reporting on billing to senior management and Commercial Teams. Responsibility to reconcile billing to Action for Children budgets and service forecasts to enable senior management and Commercial finance teams to be immediately aware of any accrued/deferred income abnormal variances.•	Manage cash allocation and credit control, to enable receipts to be promptly and appropriately matched in the debtor’s ledger and the aged-debt balances are maintained within target ranges.

Action for Children

Interim Income Manager

lllumina are the global leaders of Next Generation DNA Sequencing Technology (NGS) with offices in San Diego, Singapore, Cambridge and Eindhoven. The company has experienced phenomenal growth over the past 2 years (+30%) •	Managing and leading personnel within the EMEA credit and collections department.•	Working effectively with lllumina's US based A/R team to ensure global Credit & Collections processes and procedures are consistently adhered to.•	Working effectively with EMEA Shared Services Accounting team to ensure monthly period-end closes are completed timely and accurately.•	Supports accounts receivable specific quarterly review and annual audit requests.•	Responsible for managing, implementing, and improving the Company's credit and collections policies and practices•	Interpreting and communicating monthly credit and collections operating metrics to drive continuous process improvement .•	Overseeing and managing all departmental staffing requirements (e.g., hiring, training, supervision, continuous development, performance improvement, etc.)•	Overseeing specific internal controls and procedures in credit and collections area and ensures compliance with Sarbanes-Ox ley.•	Helping drive process improvement initiatives by applying strong communication, collaboration, and problem solving skills.•	Performance Management - Activities include setting performance standards, ensuring employees have appropriate and realistic job goals, providing ongoing feedback about employees' performance, conducting performance appraisals ,including assessing how the employees have performed and how they can improve their performance, developing performance improvement plans if employees' performance is not adequate and providing rewards for employee accomplishments.

Illumina

Accounting Supervisor, EMEA

BBA Aviation BSC UK office handles the transactional processing for several of their stakeholders which include Signature Flight & Ontic, plus several smaller divisions. BBA is a multi-billion dollar company with global offices. The main function of the Order to Cash  Manager are:-    Managing the team of credit controllers, billing clerks, cash allocator’s & risk analyst • Managing accounts across EMEA & APAC• Setting team and individual targets.• Monthly staff 121s / Staff Appraisals / Performance Management• Developing / training the current team.• Raising profile of team within BBA

BBA Aviation plc

Order to Cash Manager

Working alongside the Accounts Payable department of 5 staff to develop a new process for AP across multiple divisions covering EMEA, APAC with multiple currencies. Key tasks are:-•	Develop the groups Cash Flow module•	Prevention of unapplied debit balances•	Develop the procure to pay procedure•	Write the policy and process for AP•	Training of staff on Excel

Crown Worldwide Group

Accounts Payable Process Manager (contract)

Veolia Water Shared Services Ltd maintains the accounting function for the Veolia Water UK & Ireland Group of Companies. This includes Veolia Water Central plus 18 other group members with a combined monthly cash collection of 60 million. The role is strategy & performance throughout the Group. Primarily a Change Management role to improve DSO and improve working capital cycle. Deliver services per the SLA’s. Maintain the KPI’s.Process the implementation of Oracle, mapping and design,  testing of the new AR modules.Key role to work with the Senior management within the businesses to improve its DSO, over 90 day debt and working capital cycle and ensure permanent, ongoing improvement. Very visible with Senior Operations managers to ensure appropriate and effective influence on all areas that impact Credit Performance. Ensure the teams are showing continuous improvement in the credit basics.KEY ACHIEVEMENTS:Wrote and delivered the Group Credit PolicyReduced DSO from 126 days to 13 days within 4 monthsReduced 90 day debt from 65% to 9% within 7 monthsWrote and implemented the group inter-company billing processCreated the invoice & statement templates and dunning cycle to matchImplemented the Credit Risk for sales and procurement.Created & delivered the module for KPI reporting for the Group.Supply support services for the legal department (Investigation & tracing)

Veolia Water Shared Services Ltd

Group Credit Manager

Travers is a small family business with a turnover of 10 million, with 109 staff, 12 office staff. This is a low value high turnover business with some 6000 invoices issued a month spread over 500 accounts, most clients are re-sellers or construction sites with some household accounts.The credit control department consists of me and one part-timer •	Vetting new accounts setting up contracts with agreed terms•	Monitoring account status checking against terms to contract•	Chasing and receipting of monies due, placing accounts on hold•	Visits to clients to sort account disputes•	Issues of legal proceedings when accounts remain unpaid

Travers Environmental Services

Billings and Collections Manager

The role was to cover maternity leave for 12 months. During these 12 months the company went through 2 year ends and floated on the NASDAQ. The majority of the work was covering these. Glu Mobile is an international business the role covered EMEA and APAC with the head office in California.     •	Responsibility for managing a team of two credit controller & one sales coordinator•	Debts valued from £5.00 to £500,000 in multiple currencies over 120 live accounts spread over 20 countries. •	Ensuring countries game sales reports were received in time for billing.•	Allocation of payments dealing with WHT and exchange differences.•	Dealing with sales force on new contracts, vetting accounts world wide checking contracts for terms against the countries standard terms•	Dealing with head office in the US to cover issues which arise from time to time including the issues over the sales ledger.

Glu Mobile

Revenue Manager EMEA & APAC

Initially the company traded under the name of Ramesys Construction Ltd a division within the group. This was broken down into divisions by software title AEC (Cardiff) Mentor (Blackburn) and Axim (Hemel) The first part of the task was to merge the various offices into one Accounts Receivable, along with other accounting functions.Understanding the product from process to sale and sigh off, due to the nature of the product and services, many disputes were raised from hardware issues to software errors. Meeting clients with a technical team to fully understand the client issues. Finding solutions or a work around.   •	Responsible for managing a team of two credit controllers and two billing Clarks with over 600 live accounts•	Debts value from £50.00 to £300,000•	Ensure customers are invoiced accurately and promptly•	Managed the Sales ledger, collecting cash due & mitigating risk of bad debt by vetting

RedSky IT

CREDIT CONTROL & BILLING MANAGER

Commenced work while on gardening leave on a temporary basis for 4 weeks, once redundancy was confirmed by PB a full time role was offered at group level to handle the company’s ledgers.   •	Responsible for dealing with credit procedures & ensuring compliance with guidelines•	Managed and monitored the performances of two staff and over 600 live accounts•	Ensured the required resources were in place for when invoices were in high periods•	Collated statistical information, reporting to Group’s cash collection on monthly basis•	Monitored the training & development of staff, identifying & rectifying shortcomings•	Successfully investigated, monitored & resolved various disputed & complex issues•	Set up and presented at meetings in order to negotiate the settlement of accounts

The Bell Group

Initially employed as Legal Manager for back end collections and recovery of equipment, with 6 staff reporting, after 6 months took on the collections process for the Dublin office, which I also attending weekly. This office was merged into the collection office within the UK as a cost saving exercise. After being with the company for 9 months was passed the front end collections looking after 54 staff from inbound call centre to telephone collection and queries clerks. This continued until May when Pitney Bowes merged with Pitney Bowes Finance.    •	Responsible for dealing with slow payers using debt recovery agencies & solicitors•	Minimised monthly bad debts by credit vetting, dealing with 8,000 accounts at £11m•	Managed litigation papers on daily basis ensuring compliance with legislation•	Attended meetings at high level internally & externally to resolve problems with accounts•	Updated the accounting system SAP informing other departments on case outcomes

Pitney Bowes

Legal Manager

TAS Legal services was a firm of private investigators and debt collectors, during my 6 and half years with the firm I was involved with many aspects of the services provided, as listed below. Although the company only has a handful of staff, the more in-depth work handled by contractors of which I handled the work case reporting back to the clients directly.The role involved working unusual hours with a vast amount of travelling, working along side government and professional bodies, in the UK and overseas.    •	Investigation into income benefit fraud•	Taking of witness statements•	Road traffic accidents investigations•	Serving of legal documents •	Skip tracing•	Surveillance work•	Repossessions & Bailiff work•	Debt collection

Paul Mcicm

Paul Mcicm