Chris Macres is an experienced business development and consulting professional who specializes in helping natural gas, water, and electric utilities develop strategies to improve overall customer engagement while reducing billing costs. He is the driving force behind Utilitec, a Doxim Company that offers data-driven solutions and bill-capturing technologies that stop bad bills from being delivered. Chris studied BS in Printing Management/Sales & Marketing at Western Michigan University and has garnered extensive experience throughout his career by working with multiple companies, including Mailwell Inc., Standard Register, duPont Publishing, and RR Donnelley. His expertise includes reducing postage costs, implementing hosted/non-hosted E-billing solutions, and customizing analytics to measure billing efficiencies. Chris has helped municipalities, public power companies, investor-owned utilities, and electric cooperatives to improve customer communications.