Michelle Wong is a San Francisco State University Graduate with a background in Cell and Molecular Biology. She works as the Customer Happiness Lead at Neeva, where she drives customer satisfaction and loyalty while delivering an exceptional service experience. Formerly, she worked as a Customer Onboarding Specialist at Superhuman, Sales Development Manager and Sales and Customer Experience at Shift Technologies, Inc., and as a Technical Sourcer at Aerotek. Her experience in sales, customer service, and technical recruiting has given her a well-rounded understanding of the customer experience that she brings to her work at Neeva. Wong is a Search enthusiast who wants to reimagine search to make customers' experiences better.