David Whatford is a seasoned product development leader with a focus on designing and building innovative digital experiences that enhance customers and servicing agents' satisfaction. He has received the Chairman's Award for delivering excellent user experiences that achieved business goals. With expertise in modern design techniques and delivery methodologies, David can deliver measurable outcomes that exceed okrs. He is a transformational leader with a customer-centric mindset, a technical strategic approach, and excellent communication skills. David has led teams through major transformations in organizations, pushing boundaries, and challenging people to think differently to create exciting visions of the future. He is the Vice President of Global Agent Experiences at American Express, where he manages a globally dispersed team of Product Managers and Owners that deliver informal, but professional leadership style, infectious energy, and positivity. Moreover, David is an industry transformation leader, supporting transformational change in the travel industry to deliver incredible customer experiences.