Leticia dos Santos Silva

Leticia dos Santos Silva is a 25-year-old professional with a background in Marketing and a postgraduate degree in Communication and Marketing. She boasts over 5 years of experience in Customer Success, specializing in customer experience and support across various industries such as Technology, Retail, Civil, and Insurance. Leticia excels in proactive customer service, handling high-demand environments, and delivering exceptional customer experiences. Her key competencies include B2B and B2C customer service, technical support, sales, administrative tasks, logistics management, and proficiency in platforms like SAJ, Zendesk, Vocalcom, Fênix, Movidesk, Backoffice, Salesforce, Bliss, and PowerBI. She is also adept at working with quality indicators such as SLA, TMA, and CSAT.