University of Cambridge

Cambridge Judge Business School

Columbia University Graduate School of Arts and Sciences

Brown University

Flatiron School

San Francisco University High School

The Hamlin School

Vice President, Product and Innovation @Genpact - Cambridge MBA - Columbia MA- Brown BA

On Field Investment Research

Chief Operating Officer

As the Head of Product for Genome, Genpact’s internal learning and development platform, I  led product design, build and strategy. The scalable product has enabled approximately 60,000 users/month to expand their skillsets across 80+ domains.
Genome, Head of Product

•	Design and build new features to enable learning. Courses completed went from 1.2k in 20202 to 112k in 2022
•	Lead user experience—facilitate design thinking sessions, map out user journeys and take features from prototype to product - including change management and communications - across the 110k+ person organization
•	Use Generative AI to improve knowledge management and processes, reducing man hours for operational tasks
•	Hire, manage and mentor a distributed team of product managers and UX resources onshore and offshore 
•	Develop the product roadmap and strategy, prioritize new features, while balancing the needs of business, HR and Learning and Development teams
•	Use data-driven insights and feedback from business to set OKRs and KPIs, giving realistic yet ambitious goals

Genome Commercialization

•	Create a commercial offering for Genome, crafting a modular approach
•	Present Genome to CXOs, positioning Genpact as a thought leader and helping win 6 and 7 figure deals

Employee Experience and Engagement

•	Analyze internal employee feedback surveys, exit interviews, and external data to develop a strategy for a new employee engagement and experience center of excellence, focusing on three key pillars 
•	Lead product for Watercooler, a patented virtual assistant that uses network analysis to schedule informal connects, improving employee engagement and facilitating informal connects in a hybrid world

Genpact

Vice President -  Head of Product

Identified gaps and common problems with oncology medicine delivery using Lean Six Sigma methodology, interviews, and observations. Presented findings and recommendations to the Board

Cambridge University Hospitals NHS Foundation Trust

MBA Consultant

Royal Opera House

Generated insights based on market research, expert interviews, and competitor analyses for KeyThree, a marketing  start-up within AB InBev. The findings are the basis of KeyThree’s pitch to investors for a series A round

Anheuser-Busch InBev

•	Developed a new product offering to monetize individual connectors used in big data search
•	Improved engineering efficiency by 60% by restructuring the team to have rotating roles and responsibilities, enhancing communication between the customer success and engineering teams

Lucidworks

Product Manager

Front-end software developer specializing in User Interface. Prototyped a customizable tool for displaying datasets from multiple sources. The prototype was turned into a full feature product and sold as a separate offering

Ariel Isaacs