Michigan State University

Eli Broad College of Business

Paul Mitchell the School Overland Park

Customer Success Specialist at Nutshell CRM

Canton, Michigan

Nutshell is dedicated to helping sales reps win more deals and solving the most critical challenge of CRMs: motivating sales teams to embrace the product. We’re passionate about our customers’ success, and we love finding new ways to take the frustrations out of selling.

Nutshell CRM

Customer Success Specialist

SUBTA (Subscription Trade Association)

Event Coordinator

About usWe’re a collective of creative pioneers. We have a passion for the digital world and an overwhelming love for creating memorable experiences on the Web.We believe humor leads to brilliant insights. That inspiration often comes from the most unexpected people and places. We believe traditional mediums are not dead—they’re just walking with a limp. We believe in trying new things every day and that some day cats will rule the world.We specialize in transforming your brand’s presence from run-of-the-mill to remarkable. We’ll find the core essence of what you stand for—and what you’re against—and shape that into a solid stance.We believe your goals are our goals. You have business goals to achieve and we’ll help you hit them.Element5. We’re crafting a better Web.

Element5 Digital

Executive Assistant to CEO, Office Manager

From Concept to Creation & Completion, _____ILLEGAL_CHAR_SSSTART3ILLEGAL_CHAR_EEEND_____we can help you design and produce _____ILLEGAL_CHAR_SSSTART3ILLEGAL_CHAR_EEEND_____a creative campaign that will positively _____ILLEGAL_CHAR_SSSTART3ILLEGAL_CHAR_EEEND_____impact your bottom line.  Our clients love working with us because they know we care.

Ebuy Media Inc

Executive Assistant & Digital Consultant

Oversee end-to-end guest experience. Responsibilities include greet/schedule clients, shampoo, blow-dry/style, apply base color, assist in balayage application, maintain product/color inventory.Attend weekly educational series in cut, color, style. Color, cut, and style models and clients as requested.Achieved over $6k in monthly retail product sales

Tribez Salon and Spa

Assistant to Artistic Director, Client Relations

Member of AdWords Account Management Team, supporting high visibility clients in entertainment & media, education, and government industries Worked with a team of 5 to manage 70 clients, designed to help grow and maintain quarterly by providing dedicated service and supportManaged approximately $4,500,881 in quarterly advertising revenue across managed accountsDeveloped and pitched proposals for online auction-based search, display, & mobile advertising, as well as reservation-based video and display advertising on YouTube platform

GoogleGoogle AdWords

Account Manager

Support AdWords clients in a variety of capacities. Provided scalable technical, educational, and sales support. Assisted sales team in managing large-scale advertising buys, and provided long term account management for Entertainment and Media clients.Member of the Account Development at Scale team, which provides a consultative selling service to long-standing advertisers through educational, troubleshooting, and optimization techniques, representing a  $2.2 million uplift in annualized revenue per full time customer service representative on teamMember of the Global Advertising Operations team, supporting a customer base of over 800,000 advertisers participating in AdWords online advertising programsProvided phone, email, and chat support surrounding technical issues for an advertiser base who represent $8 billion in annualized revenueInterview potential Google candidates for full time hire and internship positions

Google

Member of the Global Advertising Operations team, supporting a customer base of over 800,000 advertisers participating in AdWords online advertising programsProvided phone, email, and chat support surrounding technical issues for an advertiser base who represent $8 billion in annualized revenueAssisted in the facilitation expended phone support to entire advertiser base representing a support model providing customer service to 85% more advertisers than prior support modelMember of the Account Development at Scale team, which provides a consultative selling service to long-standing advertisers through educational, troubleshooting, and optimization techniques, representing a  $2.2 million uplift in annualized revenue per full time customer service representative on teamInterview potential Google candidates for

Google AdWords Account Associate

IBM Global Services

Consultant, Public Sector

Defense Procurement & Acquisition Policy Office SupportConducted Federal survey of contract writing system capabilities across Defense & civilian government agencies in an effort to deploy standardized system logic capability accessible by all DOD agencies through a web-service interfaceCreated Concept of Operations n& Functional Requirements Documents for DoD enterprise-wide clause logic effort detailing the technical and functional requirementsFormal documentation of the Change Management Process for JOQ Procurement Tracking System, including policy chartersPreparation of monthly status and budget reports detailing contract deliverables for client review of contract totaling $2.1MTier 1 Technical support at the US Department of Agriculture Integrated Acquisition System ProjectTroubleshoot technical issues for over 10,000 usersAssist users through purchase order, contract, requisition, and receipt creation

Global Business Services Public Sector Consultant

Tracked cost and distribution of men's denim and woven departments from international vendors and factories in Asia, China, and MexicoManaged and organized liability trims for future utilization and cost reductionFiled PO claims against vendors with slid deliveries at 1% of cost per dayKey SkillsGoogle AdWords interface, Google Relationship Manager, Homer, Google Ad plannerOracle Purchasing & Compusearch PRISMDefense Acquisition University training of contracting & acquisition-based courses

Limitedbrands Mast

Sourcing & Production Intern

Provided front desk and guest support in the form of reservations and guest check in/out for hair, waxing, and nail services.

Lauren Pienta