National University

Vice President  -  Engineering Sr. Manager

Baltimore, Maryland Area

- Managing a team of software engineers to deliver enhancements to an in-house developed risk model for fixed income- Leading a project to transition from Barclays POINT to Bloomberg PORT for fixed income risk, performance attribution, and portfolio analytics

T. Rowe Price

Engineering Sr. Manager, Front Office Technology at T. Rowe Price

- Lead teams in applying Agile, Scrum, and SAFe principles to software development project delivery.- Keep projects on track by navigating complex technical and organizational impediments- Assist product management in defining and prioritizing requirements- Work with team members to define and build cloud-based application architectures in Amazon Web Services- Coach teams on technical practices that enable Agile delivery (pair programming, automated builds and deployments, emergent architecture, etc)

Capital One

Senior ScrumMaster

In my role as CEO for this small company I:- Delivered a 300% YoY increase in revenue in 2014 by eliminating unprofitable accounts, redirecting sales efforts toward more profitable accounts, and increasing capacity.- Led the modernization of the company’s accounting platform, moving from an outdated, offline version of QuickBooks to the latest version of QuickBooks Online platform- Implemented an online electronic invoicing system, improving cash flow as customers began to pay invoices electronically- Moved payroll processing from an outsourced provider to QuickBooks online. This lowered payroll processing costs while improving reporting capabilities around payroll tax liability.- Supervised sales, marketing, and PR activities. - Established a company health care program for both overseas and domestic employees

Digithrive, Inc.

I worked directly with Digithrive’s clients to help them clarify their product vision, define their product requirements, and I managed every aspect of the software development process. We used Agile development with Scrum.In my role as Project Manager I:- Acted as a management consultant and business analyst to help clients clarify and document their business requirements- Worked as a ScrumMaster supporting our internal development team- Created, documented, and implemented a custom Linux build for development and production environments, ensuring that our development platform matched production- Implemented Vagrant for development machines and moved all developers away from XAMPP to virtual machines created with Vagrant to eliminate variances between developer environments- Implemented Amazon Web Services for production web servers, increasing performance and stability for our clients and our own products- Wrote a custom Linux shell script for code deployments that can retrieve a branch from git and deploy it to a production server- Implemented Continuous Integration with Atlassian Bamboo to deploy code to development servers as soon as changes are committed to version control- Developed technology solutions to match clients’ business requirements- Supervised every aspect of software development project delivery- Established an overseas development center located in Cebu, Philippines staffed by 8 full-time employees in a secure office building- Sourced, hired, and trained and lead web and mobile app developers- Implemented the Scrum Agile Development methodology, resulting in reduced delivery costs and faster project completion- Responsible for large projects with budgets in excess of $200,000- Successfully managed the development and delivery of 50+ websites, web applications, and mobile apps in 18 months

Head of Software Development

This was a start-up I created to develop and launch an automated social media marketing tool for photographers.

Smart Captures LLC

CEO and Founder

Collaboration Services Regional Manager (APAC)- Managed a geographically dispersed team that provided email, instant messaging, mobile, and other communications services to offices across the Asia Pacific region, encompassing 17 countries and approx 20,000 users.Head of Client Services - End User Technology (Japan)- Managed the five teams that provided end user technology services to the Tokyo office in support of approx 1000 users

Deutsche Bank

Vice President

After a successful contract position at Sparx, I was hired on full time to manage the company's entire IT infrastructure platform. I managed the Infrastructure Team (10 people) in the Tokyo head office.  This team handled server and network administration, global WAN,  procurement and financing, Desktop Support, and Help Desk.  I also managed the delivery of infrastructure services to our New York, London, Bermuda, and Hong Kong offices by interfacing with the local teams via email, teleconference and VTC.Notable Achievements:- Oct 06 - Dec 06 - Adopted virtualization as a part of the core infrastructure strategy for the Group resulting in faster provisioning, more robust testing and recovery scenarios, increased efficiency, and reduced data center footprint. - Oct 06 - Feb 07 - Managed the transition from an outsourced Level 1 Helpdesk to in-house IT Service Desk covering L1-L2.  - April 07 - May 07 - Lead the implementation of a professional call tracking system for L1-L3 support teams.  This replaced an in-house developed MS Access tracking system.  - May 07 - August 07 - Lead the build, implementation, and roll-out of a Standard Operating Environment (SOE) for desktops and laptops. - June 07 - March 08 - Lead a cost reduction effort using an external consultant that resulted in JPY 35 million in annual IT cost savings. - Sept 07 - April 08 - Led the Infrastructure Group in creation, documentation, and implementation of internal controls for JSOX. Implemented a system of daily, monthly, quarterly, and annual activities designed to test the effectiveness of internal controls and produce evidence that the control is being applied.

SPARX Group

Global Infrastructure Manager

- Dispatched to SPARX Asset Management Co., Ltd. (3 month contract)- Led migration of Email, Files Services, and Line of Business applications to an off-site data center as part of the company's BCP preparations.- Completely re-designed the company's Active Directory structure using OU's to model the organizational structure and GPO's to automate previously manual processes.- Completely re-designed the company's file sharing procedures using Windows 2003 R2 and DFS, and DFSr.- Drafted and implemented the company's first Workstation Security Policy to increase endpoint security. Implemented changes to end point security via Group Policy Objects. Some changes implemented were renaming the local administrator account, setting a 30-minute screen lock, and implementing a password policy requiring complex passwords that must be changed every 42 days.- Implemented Windows Server Update Services for patch management of workstations and servers.- Implemented a new remote access solution leveraging Terminal Services to replace the existing insecure PPTP VPN solution.- Provided level 3 support for issues escalated from the help desk.

Skillhouse Staffing Solutions K.K.

Server Admin Consultant (3-month contract)

- Served as the lead on-site technician.- Directly responsible for technical performance, ability, and training of desktop support staff.- Provided desktop support for Microsoft Office 2003, Acrobat Professional 7, and other industry standard office products.- Troubleshot and performed maintenance on Dell Laptops and Desktops, as well as Xerox Phaser printers.- Certified by Dell to order warranty parts via Dell Warranty Parts Direct, a direct service for Dell products covered by warranty.- Troubleshot software issues with legacy applications.- Ensured trouble tickets are resolved in accordance with contractual service level agreements.- Ordered replacement parts directly from vendors such as Dell and Xerox.- Implemented and maintained inventory control practices for parts and equipment used in support of daily operations.- Deployed new computers in client workspaces and ensured a smooth transition from the legacy environment by transferring all user data from legacy computers to new computers.- Ensured that newly deployed systems were properly entered into asset management and tracking systems for proper accountability and billing.- Assisted in the testing and certification of our client's legacy applications, to ensure interoperability with the new environment.- Built, configured, and maintained a Linux-based router and firewall to provide a secure internal network for access to corporate VPN connections via commercial provider because such connections cannot be made through the client's network.

Electronic Data Systems

System Administrator Senior

- Supervised a team of technicians in providing telephone and onsite computer support to 3000 users.- Provided professional training and development for personnel.- Acted as a point of escalation for more challenging technical issues.- Modified existing work processes and developed new ones in a continued effort to improve customer service and satisfaction.- Reported to the site manager on operational as well as personnel-related issues.- Coordinated closely with U.S. Military information assurance personnel to ensure compliance with U.S. government computer security regulations.- Screened resumes and interview candidates for employment.

Onsite Support Lead

- Provided on-site service and support to 3000 customers at Marine Corps Air Station Iwakuni, Japan, and Marine Corps Base Camp Fuji, Japan.- Created and managed network and mail accounts using Windows NT 4.0 and Microsoft Exchange 5.5.- Installed and supported desktop applications including Microsoft Office 2000 and various legacy applications.- Conceived and implemented a hard drive imaging process that reduced system build time from 5 hours to 15 minutes.- Troubleshot software and hardware problems with desktop and laptop computers.- Installed and managed anti-virus protection using Symantec Anti-Virus Corporate Edition 9.0.3.- Installed security patches to workstations and servers to provide for continued network security.- Scanned network for compliance with DoD IAVA (Information Assurance Vulnerability Assessment) policy.- Scheduled and performed server back-ups using Veritas Backup Executive.- Troubleshot problems with Microsoft Exchange Server 5.5 and Windows NT Server 4.0.- Interfaced daily with customers in the military community.- Provided technical training and leadership to new team members.

Customer Service Representative

- Provided leadership to Tier 1 and Tier 2 help desk agents in support of daily operations.- Mentored Help Desk Agents in troubleshooting techniques and help desk procedures.- Supported management by providing feedback on personnel and technical issues to the Help Desk Supervisors, and to the Help Desk Operations Manager.- Developed and implemented new policies and procedures designed to increase efficiency and productivity.- Conducted hands-on training in a classroom environment.- Coordinated with the Network Operations Center as well as On-Site support teams to provide the customer with quality end-to-end service.- Screened resumes and interviewed candidates for employment.- Developed a database-driven computer-based assessment application in the Java programming language.

Call Center Team Lead

- Worked at the Navy Marine Corps Intranet Help Desk, an EDS Contract- Provided telephone support to the 100,000+ users of the Navy Marine Corps Intranet.- Developed custom software applications in Visual Basic to improve productivity.- Supported Microsoft Office products including Outlook, Word, Excel, PowerPoint, and Access.- Created, managed, and administered user accounts using Active Directory Services.- Performed administrative tasks on Windows 2000 Servers using Terminal Services.- Troubleshot local and network printing issues on HP, Lexmark, and Xerox printers.- Performed remote software installations using Novadigm and Radia.- Used Tivoli Remote Control tool for advanced troubleshooting.- Documented trouble tickets using Remedy Action Request System.- Mentored and guided new employees.- Researched legacy applications and developed work instructions for the Help Desk Knowledge Base.

Tier 2 Help Desk Analyst

- Supported Windows 9x/NT/2000, MS Office 2000, and various legacy applications.- Administered a network with Microsoft Windows 9x/NT/2000 clients connected to a Windows NT Primary Domain Controller and two Backup Domain Controllers.- Managed 200 user accounts on a Microsoft Windows NT 4.0 Domain.- Administered a Microsoft Exchange 5.0 Server with 200 mailboxes.- Wired buildings and offices with Category 5 network cable.- Supervised a help desk and a team of 6 technicians to provide daily IT support to users.- Developed, implemented, and maintained an inventory management database using Microsoft Access to track in excess of 700 items.- Held a SECRET security clearance and worked in a classified environment.- Maintained and repaired United States Marine Corps computer hardware.- Tracked maintenance and repair history for in excess of $500,000 in computer assets.- Performed hardware repair on Dell, Gateway, and hybrid laptops and desktops.- Instructed, supervised, and evaluated personnel.- Honorably discharged at the rank of SGT (E-5)

Jason Weddington

Jason Weddington