Susana Rosende is a seasoned Senior Technical Communicator/Business Analyst with vast experience across various industries such as software, manufacturing, aerospace, and the department of defense. She has served in several roles including Consultant, Project Manager, Business Analyst, Senior Staff Technical Writer, and Technical Publications Manager. Susana is an expert in documentation development, end-user software manuals, functional requirements documents, proposals, SOPs, policies and procedures, online help systems, process flows, use cases, business plans, release notes, business cases, web content, O&Ms, test summaries, work cards, reports, tutorials, social media marketing, technical translation, and tutoring.

With a certification in professional resume writing and LinkedIn profile optimization, Susana has exceptional skills in content creation and visual design tools and methodologies including BaseCamp, Clarizen, Jira, XMind, SAP, Madcap Flare, Revolution, Arbortext Editor, oXgen Editor, FrameMaker, RoboHelp, Acrobat Pro, Git, Word, Excel, Visio, SharePoint, PowerPoint, Photoshop, InDesign, and Illustrator. She is an expert in SDLC methodologies such as Information Mapping, CMMI, MIL-STD-40051-1, MIL-STD-40051-2, MIL-STD-2361B, MIL-STD 38784, MIL-HDBK-1222C, ADDIE, ISO-9001, SCORM, SCRUM, AGILE, Waterfall, APA, MLA, FDA 510(K), ISO 9001, Kaizen Management, and CAPAs.

Susana is a graduate of Rutgers University where she studied double major English literature and Art. She has advanced certifications in Adobe FrameMaker, Adobe Acrobat Professional, RoboHelp, Adobe Illustrator, Adobe Dreamweaver, Microsoft Excel, Microsoft Project, HTML, Visual Basic.net, C#, and ASP.net from recognized institutions. She also holds a B.A. in English/Technical Communication from the University of Central Florida.