Laindon High School

Interim Project Manager at Costa Coffee Property UK&I

London, London, United Kingdom

Costa Coffee Property UK&I

Interim Project Manager

Driving customer experience through supporting businesses to unlock their potential to drive sustainable growth.

AKP RETAIL CONSULTANCY LIMITED

Director

- Accountable for defining the strategy for new store formats to drive the best incremental profitable growth.•	Responsible for defining the target economic model (sales and profit) for all new store propositions.•	Managed delivery of ‘free coffee’ to support key workers and NHS teams in London and the South East, during initial lockdown Covid-19.•	Delivery of all new store format trials across the business – ensuring delivery to time, budget and customer metrics.•	Owns the communication of format development into the wider business – single point of contact ‘internal expert’.•	Drives cross-functional collaboration with procurement, construction, property and design to enable at-scale rollout. •	Developed new Pop-up, kiosk and mobile solutions for Global market introduction for cost effective implementation.•	Excellent implementation of new formats and innovations to ensure that the outcome is commercially successful, operationally & ergonomically efficient simple, and attractive to the customer for the UK business.

Costa Coffee

Interim - Senior Store Proposition & Design Manager

Responsible for creation and delivery of all retail store propositions from store architecture to retail layout• Established the group format principles & led the refurbishment brief for over 100 refurbished & new stores• Led the store planning process delivered the equipment requirements for over 110 stores• Redesigned all the whole equipment portfolio to meet the global product strategy (over 300 pieces of equipment)• Delivered the equipment redesign for ELC concept re-launch in Manchester delivering over 20% uplift in sales• Created the architectural design and store retail plans for 11 new stores• Developed & delivered 3D planning for all store layouts, supported with a new Retail Design Guide and Equipment Manual• Managed 3 key equipment suppliers, 4 design agencies & 3 CAD/architectural companies to support the retail transformation to deliver over £16m new equipment across the store refurbishment programme• Delivered over 30% savings buying in bulk from China & recycled over £600k equipment into non-refurbished stores• Planned the first International concept store for Franchise Partners launched in Dubai in May 2016• Worked with the International team to create 4 new concepts and formats rolled out globally

Mothercare

Head of Retail Environment and Store Planning

- Led team of 12 to effectively manage store variable workload model to meet brand expectations and model stores standards for all UK retail stores• Developed re-vitalised training programme and implementation plan to up-skill over 1200 store management with staff scheduling tool and payroll management system• Upskilled team and increased capabilities to improve engagement scores and integrate with the Retail Operations.• Decreased Wage Queries across all stores through effectively managing payroll. Saving over £200k in 6 months• Effectively managed £90m annual payroll spend• Launched and Introduced ‘What Good Looks like’ guides for retail store activity reducing workload by 10%• Led Internal Communications team for 6 months maternity cover and reduced weekly comms to stores by 30%• Lead the Brand Basics Internal Communication launch to relaunch retail standards

New Look

Interim Head of Store Workload & Productivity

At Retail-Remedy we class ourselves as consultants that have successfully delivered as retailers rather than simply reading it from a book! We provide our clients with honest, objective support and ensure we leave them with a lasting legacy; we firmly believe this is why our clients engage with us again and again.We offer support and advice to all types of retailers from £bn+ multi nationals to high growth start-ups. Our team has a wealth of hands-on experience covering all aspects of retail, including strategy, sourcing, buying, marketing, store design, team development and, most importantly, customer advocacy. Our Clients are spread across the globe and all sectors of retail.It doesn’t matter if you are an international retailer or a high growth start-up the chances are we have experience within your sector, if we don’t we will be honest and tell you; the chances are we will know someone who can help you. These are a few of the companies our team has worked for at a senior level; Wal-Mart, Tesco, Asda, B&Q, Best Buy, Marks & Spencer, O2, House of Fraser. This experience enables us to look at problems with an objective retailer's eye, getting to the heart of the matter more effectively and providing the best retail consultancy possible. If you want a chat with experienced retailers who are now skilled retail consultants get in touch with us or visit our website <a href="http://www.retailremedy.com">www.retailremedy.com</a> Whatever your size or location we can either help you directly or point you in the right direction…

Retail-Remedy Ltd

Format & Retail Consultant

Providing client insight to retail projects with a particular focus on format development, retail design, store and operational planning.

Exience - Retail Design

Freelance Retail Consultant

- Led the review of store productivity & process to meet service level requirements and brand expectations for New Look, developing 14 new process guides rolled out to all stores• Developed a 2-day workshop on Strategic Brand & Store Proposition Development to be delivered in May 2014• Provided store design and planning support for Primark to enable a more engaging & efficient backstage layout; enabling an increase in trading footprint and increased staff engagement score• Designed and delivered retail & marketing workshops for international retail delegates in UK & Asia Pacific• Developed site/location planning principles for an international supermarket brand• Delivered a UK retail & marketing presentation at Cypriot retail conference

- Initiated and led the transformation programme to redevelop brand design across all signage and ‘in branch’ collateral, saving 15% from the £5m annual budget through improved merchandising contracts, print and paper cost reduction•	Programme managed the development of digital marketing, influencing UK Executive Board to sign off rollout to 1200 branches, instead of 250. Led the technology team and recruited new digital marketing agency to create animated content•	Developed a new queue management system, leading the retail & technology teams to meet the new customer charter •	Created and established new Local Marketing proposition with a £1.5m budget pa with a team of 5 to deliver regional personalised collateral to enable local market growth

Royal Bank of Scotland

Head of Retail Marketing - Brand & Branch Communications

- Headhunted to recruit and lead a new retail team to develop a new branch customer proposition• Led the branch transformation programme team of 30 cross functional specialists; to deliver a radical step change in creating a new branch proposition for both NatWest & RBS brands. Designed and launched 2 successful prototype branches and established a branch Mock Shop to fully test all components and deliver customer proposition • Led the Format blueprint strategy for branch transformation delivering a 5-year programme to revitalise the branch network • Managed the annual delivery of £3.5m design budget. Led the design and full refurbishment of 259 RBS & NatWest branches• Developed an innovative first to market ‘retail’ shop fit design to future proof changing branch environments• Designed the new branch at Westfield Stratford and delivered 22% savings in fit out• Streamlined the merchandising and compliance team for all marketing communications across 2200 branches• Reviewed the customer journey to rationalise displays and save print and hardware costs by up to 33%

Head of Retail Design & Branch Development

- Instigated and led the programme to review of store blueprints to increase the customer proposition, analysed space utilisation and established new store blueprint, resulting in 10% savings on space and 5% savings on cost • Accountable for leadership of the newly established GM team to create and deliver the Clothing and Home store layout strategy & delivery principles for all existing and proposed supermarket formats• Led product teams in effective merchandising of products to increase sales by 15% to create impulse buying• Supervised a team of architects to fully utilise floor footage on site by developing a robust format strategy for larger stores

Sainsbury's

Head of Format Planning

- Reported to Marketing & Store Presentation Director. Annual budget £1.5m. 14 direct reports. Responsible for programming and delivery of all store planning and design scope for over 60 projects per year• Led team of senior managers with a support team of over 50 consultants to plan and design the commercial and operational layouts of all new and refurbished stores• Delivered consistent retail transformation delivery across 5 million sq ft. of new and refurbished space • Collaborated with Property, Design, Retail & Finance teams to optimise all commercial investment in each store location• Designed an effective space allocation process to drive corporate growth. Briefed and signed off plans for £1 billion for the 2008-2009 programme• Delivered the UK retail space allocation strategy, signed off by the Retail, Food & Clothing Directors• Secured £4m sales increase and future market share growth of 2% by delivering new store layouts• Created standard format blueprints to improve customer experience and drive increased profitSenior Store Planner – All Flagship Stores UK;  2003 – 2007• Responsible as Design Manager for all schemes, accountable to both M&S and main contractor  • Recruited, trained and coached a team of 6 Store Managers to become effective store planners• Delivered the planning and 3D design for £1/2bn spend across 3 million sq ft.  Revitalised 5 Flagship stores within 10 weeks by delivering a cost effective visual makeover, increasing sales by 4%• Launched and led 2 prototype flagship stores in Shoreham and Birmingham exceeding the anticipated 5% growth, generating £750K and with Shoreham outperforming the group RTF• Designed over 400,000 sqft of Food Hall layouts across 30 stores and enhanced brand perception across 10 key city locations; increasing sales by over 3% above control stores• Developed robust commercial briefing process to ensure consistent design briefs delivered within budget & on time. Adopted by over 200 stakeholders

Marks and Spencer

Head of Store Planning, UK & Ireland

- Responsible for 80+ stores; achieved weekly sales of £3m and generated £5k+ in additional sales per store. Led and motivated 500+ staff, increasing sales by 11%, within a 10 month period.• Managed all seasonal launch and promotional documentation and store communications.• Led the design and delivery of annual & seasonal road shows across the UK each attended by over 400 store personnel.• Developed & established new policy and layout guidelines through the creation of a Lingerie Mock Shop, leading to board sign off. Implemented to all stores in the following seasonal launch generating increased sales of 10%.• Drove a one month breast cancer promotion in the Bra departments, increasing sales by £2m. Created 5% additional sales by project managing/implementing refurbishment across 150 stores.• Negotiated and secured new layout policy to improve sales of underperforming products, increasing sales by 6%.

Senior Retail Policy & Sales Manager – Head Office, Lingerie

- Promoted to manage a store with an annual turnover £25m and a team of 150 staff.• Negotiated and secured capital investment to install Coffee Shop in store, resulting in £900k additional revenue.  Developed total relay of the store increasing Womenswear sales by 11%.  • Secured 2000 sq ft extension, converting stock room space to increase catalogue offer. Adding over 500 lines and £600k additional annual sales.• Surpassed Food sales target by 5% for 2 consecutive years, creating £500k additional sales.  Assisted Head Office team in developing food layout policy.  • Restructured 150 staff including management level to support future growth strategy cut salary expenses by 4% and achieved £90k savings. • Relieved as Deputy General Manager in Lakeside flagship store for 10 weeks and annual holidays; average weekly sales £1.1m with a team of 400 staff.

Store Manager and Relief Deputy General Manager

- Enhanced store policy implementation and consistency by streamlining documentation across all stores• Drove retail strategy and selling policy in 300+ stores ensuring staff engagement and delivery of seasonal sales targets, signed off by General Merchandise Director.• Delivered seasonal & promotional documentation on time and managed internal communications to stores teams reporting to the Womenswear Casual Director.• Turned around poorly performing stores and increased sales by 7% within 18 months. • Developed & procured over £5m new visual merchandise and sales floor equipment rolled out to over 300 stores.

Retail Policy Manager - Head Office, Womenswear

- Managed & delivered successful external pop up store for national golf event and secured Head office Womenswear role.• Exceeded annual sales targets by 40%, centralised training and recruitment for 400+ staff across 3 stores, saved £100K in staff costs via a new staff efficiency scheme.• Project managed a 15,000 sq ft food department redevelopment and installation of new rear service counters.• Partnered in the creation of and managed 7 seasonal launch events; hosting over 300 store personnel • Achieved largest ever group sales for Babywear, exceeding target by 75%. • Managed a complete store relay and swap out of 100,000 sq ft of sales floor equipment.• Introduced cost effective ‘through the night’ fill team maximising staff efficiency during Christmas period. Endorsed by the plc board and rolled out across 20 stores.

Andrew Price

Andrew Price