Arizona State University

Regional Enterprise Sales Support

* Developed a comprehensive understanding of Lumen's internal sales systems and acted as the Subject Matter Expert for all internal questions and escalations around these processes.
* Supported the Enterprise Sales Team by driving rapid responses from internal teams through systems prioritized by Sales Management
* Assisted Solution Engineers by verifying on-net vs off-net fiber footprints and build qualification opportunities through the Global Location Management system.
* Performed searches in Salesforce by utilizing the account search tool to verify sales prospect lists for billing and ownership 
* Assisted the sales team in creating new accounts and ensuring all Data Governance approval guidelines were met
* Created and submitted Capital Approval Requests to determine if a build was required
* Assisted account team with opportunity errors and opened tickets for resolution. 
* Conducted End of Month calls with Sales Leadership and Sales Operations to ensure successful order submission to provisioning

Lumen Technologies

Sales Support Associate

* Scheduled phone screens and conducted candidate interviews with Managers, Directors and VP's 
* Sent follow-up letters at the end of the recruiting process, if candidate was not selected
* Submitted online Background Check and Education Verification and Motor Vehicle Records 
* Scheduled new hire onboarding meetings with IT, HR, Finance, and other departments as needed
* Initiated new hire paperwork, conducted new hire orientations and verified employment verification to 
   complete employee profiles 
* Enrolled new employees in health benefits, including Medical, Dental and Vision
* Updated policies in the Employee Handbook
* Provided support to the Human Resources team, including the VP of Human Resources, HRBP, HR 
   Recruiter and Sr. Benefits Administrator

urban-gro, Inc. (Nasdaq: UGRO)

Human Resources Coordinator

• Conducted New Hire Orientations outlining benefits, policies and procedures, time off options, leave of absence, workers compensation, employee assistance program, safety and growth and development opportunities
• Provided support to managers and employees regarding employee relations’ issues including; manager-employee relationships, employee engagement, conflict management, investigations, harassment, terminations
• Conducted exit interviews and submit terminations via termination portal  
• Managed business reporting to support operations managers and Human Resources Business Partners to ensure data integrity in HRIS systems
• Completed daily and weekly projects under strict deadlines while adapting to changes in existing processes and procedures

Achievements
• Created training guides for new employees to educate them on how to navigate through the Amazon mobile app. This resulted in a 50% decrease with visits to Human Resources
• Streamlined the process for employees returning from Leave of Absence. This resulted in a 72-hour turnaround time for employees to become active in all systems, instead of 7 days 
• Conducted an interview with an employee suffering from mental health issues resulting in getting the professional help the employee needed to be healthy

Amazon

Human Resources Assistant

• Worked on the dock unloading products from incoming trucks
• Scanned and stowed products into pods, which were immediately added to Amazon.com, making the products readily available for customers to purchase

Fulfillment Associate

• Generated sales leads via phone calls, internet leads and walk-ins, resulting in an increase in monthly sales by 20% 
• Developed relationships and built rapport with residents, delivering an exceptional customer experience, which resulted in more referrals
• Performed analysis of current market environments and competitors to increase occupancy 

Achievements
• Accomplished over $1,000,000.00 in sales within a seven-month period
• Received a 99.7% score on resident and prospect survey ratings compiled over 11 months

Griffis Residential

Leasing Consultant

• Maintained proficiency in a constantly changing environment, while demonstrating strong problem-solving skills and excellent communication to small and medium sized business customers
• Actively listened and expressed empathy, while taking ownership of each customer’s unresolved issues, which resulted in more referrals and additional contract renewals
• Proactively contacted business customers to increase customer retention, customer satisfaction and contract renewals, which resulted in a score of 100% on the Voice of the Customer Satisfaction surveys  
• Consistently created positive customer experiences to the extent, that my recorded calls continue to be used for training purposes today

Achievements
• STAR Champion May 2016 Exceeded all required metrics which increased contract renewals by 250%
• Four-time Gold Club July 2016 Exceeded three of four metrics which increased contract renewals by 175% 
• Photographed new employees during onboarding for their employee badges and Linked in profiles

Comcast

Customer Account Manager

• Consulted clients and educated prospects about Comcast Business services to find the best solution for their business and networking needs
• Partnered with construction teams across the West Division to ensure network build-out was completed, increasing Comcast’s opportunity to provide    Business Services to new customers
• Marketed and sold Comcast Business services to small and mid-sized   businesses across a 12-state footprint
• Followed up with new business prospects to ensure their installations exceeded their expectations, which resulted in more referrals 
                
Achievements
• Two-time TRIAD Champion September 2012 - Exceeded all metrics in bundled sales resulting in sales increase by 125%
• Three-time BIG 12 Recognition Top Sales Performer October 2013 Exceeded quota in revenue per call and close ratio by 175%

Comcast Business

Business Sales Representative

• Assisted customers with video troubleshooting, billing inquiries and adding new lines of business
• Retained knowledge of Comcast’s emerging technology, as well as the competition, to better educate customers and recommend products suitable   for the customers’ needs

Achievements
• VOICE of the Customer – Recognized for providing superior customer service going above and beyond for 12 consecutive months via customer satisfaction surveys

Tracey Gaulrapp