Felicia Moeis is a versatile professional with a passion for improving the customer journey across various touchpoints. With a career spanning strategy, operations, marketing, and program/product management, Felicia has honed her skills in building seamless experiences and supportive resources that connect the entire customer lifecycle. She is driven to explore new career possibilities and facilitate skill development in a rapidly changing knowledge-based and technology-driven economy. In this regard, she enjoys evangelizing solutions that help close the skills gap and create new opportunities for underrepresented populations. Felicia is excited to learn about technology developments, new applications, and SaaS tools for personal and professional use, all while seeking to advance her knowledge in topics like CX/Success, Product Marketing/Management/Development, UX, Lean/Design Thinking, Agile, Growth/Retention, and Service Design.

Felicia’s expertise includes CRM, Marketing and Transactional Automation, Customer Service, Analytics/Usability, Email Marketing, Project/Team Collaboration, Social Media Management, and CMS Backends. Her career journey spans various organizations, including ExecutiveOnline, 3rd Ward, Perks Consulting, Girls in Tech, Peep Insights & Revelations, New Video, Cielo, and Cornerstone Promotion. She studied for her Bachelor's degree at New York University.