Ivan Walsh is an experienced technical writer with a passion for creating great documentation that reduces technical support costs, enhances your brand, and encourages customers to use your products. With over a decade of experience, he has worked with Fortune 500s, start-ups, SMBs, and one-person business owners in the UK, USA, and China. He has worked for IBM, NEC, Intel, US Department of Justice, Misys, Bank of Ireland, Agilewords, and more. His specialties include technical documentation, online help systems, white papers, and API documentation. Ivan has experience with structured and topic-based writing, DITA, XML, CMS, single-sourcing, writing for localization, content conversions, and more. He is skilled in publishing, content management, online publishing, single-source publishing, Web Help, Context Sensitive Help, technical documentation, API documentation, Swagger, RAML. Ivan also has experience with technologies like AWS, Grafana, Docker, Confluence, Jira, SharePoint, Github/Gitlab. He is well-versed in languages like Java, C#, XML, HTML, CSS, JavaScript, DITA, and has experience with tools like Adobe FrameMaker, RoboHelp, Captivate, MadCap Flare, Oxygen XML, SharePoint, Confluence, Jekyll, Markdown, Hugo, Asciidocs, and more. He is also highly proficient in multimedia tools like Camtasia Studio, Illustrator, Photoshop, Audacity, and Visio. Ivan studied at the University of Limerick.