Laura Coursen is a highly qualified Technical Writer with 10 years of experience writing documentation that informs and inspires, providing empathic technical support, and building customer success and loyalty. Coursen has studied Bachelor of Arts in Psychology, Human Development and Family Studies, achieving a 4.0 GPA at Auburn University. Her previous roles include Senior Technical Writer, Technical Support Specialist, and Accounts Admin at GitHub, Project Manager, Sales & Marketing Support Consultant, and Account Executive at Epiphany Management Group, and Marketing Intern at Swagelok. Additionally, she has a background in research and academia, having formerly been a Graduate Fellow and Research Assistant at The Ohio State University and Auburn University.