Lester Schalm is a driven and results-oriented executive with extensive leadership and management experience in global service operations, customer care, call center and field service management, and continuous improvement initiatives. His educational background includes a Master of Science in Management and a Bachelor of Science in Management with a focus on human resources magna cum laude. Lester's career highlights include transforming service operations from $100K to $22M annually in eight years, reducing costs by 70% for repair center operations, and driving Kaizen projects resulting in annual savings of $2M in warranty parts and labor. Over the years, he has held senior leadership roles at various organizations, including WuXi AppTec, EFI, and the US Air Force, where he honed his management, team-building, performance turnaround, strategic planning, and negotiation skills. Lester is passionate about identifying opportunities to initiate game-changing business solutions, reduce costs while accelerating efficiency, and inspire team members to achieve their personal best.