Michael Kliewer is a seasoned healthcare professional with over 20 years of experience in various healthcare systems, ranging from client support to system testing and database administration. He is an accomplished and versatile individual who has proven to be productive and focused in demanding and fast-paced environments. His strong skills in system support, configuration, troubleshooting, maintenance, and repair make him a valuable asset in any organization. Michael has attained a Bachelor of Science degree in Computer and Information Sciences and Support Services from the Metropolitan State College of Denver. He has also worked for several organizations, including Dell as a Business System Advisor, The TriZetto Group as a Tech Analyst, Wellpoint Anthem as a Business Analyst, and The Children's Hospital of Colorado as a Billing Representative. Throughout his career, Michael has consistently exceeded expectations and maintained systems uptime of 99% throughout the company while helping to reach weekly targets for the number of tickets closed. He has provided Tier 1, 2, 3, and 4 supports for users using Onyx ticket system and telephone follow-up. Michael is a dedicated professional who strives to achieve multiple priorities, projects, and tasks in both independent and team assignments.