Erin Leslie is an experienced operational strategist and IT infrastructure specialist with over 20 years in delivering customer service and business modernization solutions. Erin's expertise lies in managing end-to-end business operations and processes with a focus on improving customer services through technology enhancements. Erin has worked with clients in various sectors such as finance, insurance, telecom, retail, and public service.

With a human-centered design approach, Erin is an effective leadership coach and mentor, specializing in emotional intelligence, building leader and career development in people and teams. Her expertise in coaching, IT delivery to business services, and end-user support has helped organizations to achieve their revenue-driven goals.

Erin holds a degree in Commerce and Business Studies from Concordia University and has studied project management, network administration, and ITIL framework processes at McGill University and Cegep - John Abbott College, respectively. She has previously held senior roles in CGI, Canadian Tire, City of Toronto, and Transport Canada.