Donna Jackson is a multifaceted and results-driven Operations Manager with experience in the utilities industry. With a BS in Public Safety specializing in Emergency Management and a MA in Emergency Management specializing in Homeland Security, from Arizona State University, she has a strong program and management background. She recently participated in a Counter Terrorism Study Abroad Program in Israel, furthering her expertise in emergency management and counter-terrorism. Donna's skills include emergency management, operational planning, counter-terrorism, and military operations. She is well-versed in the Incident Command System (ICS), National Incident Management System (NIMS), National Framework, and mutual aid agreements. Donna is an effective leader with articulate communication and presentation skills, allowing for successful community and corporate relationships.