European Business School London

DePaul University - Charles H. Kellstadt Graduate School of Business

Northern Illinois University

George Mason University

Comptia Cybersecurity+, CAPM, MBA

Alexandria, Virginia, United States

- Consulted with Acquisitions Director to support internal and external stakeholders initiatives.• Added over $700M in opportunity pipeline revenues.• Made daily outbound calls and sent correspondence to targeted businesses across the contiguous 48 states, introducing division, thus generating leads and scheduling introductory appointments via phone or Microsoft Teams for M&A unit to further acquisition discussion. • Uncovered various free online resources to data-mine estimated copier dealer annual revenues, decision maker(s) contact information, dealer history and product lines, thus saving Sharp thousands of dollars on subscription services.• Obtained NDAs (Non-Disclosure Agreements) from prospects thus beginning the valuation process.• Monitored competitive copier dealer M&A activities via online industry websites.

Sharp Business USA

National Merger & Acquisitions Representative

Ameritech Construction

Sales Business Development

- Presented Wyndham Discovery to pre-qualified potential new owners and guests.• Generated sales through initializing transactions and utilizing proper closing techniques.• Interacted with Frontline Sales Representatives to gather sales opportunity information about prospects.

Wyndham Destinations

Discovery Sales Representative

- Generated leads for the sales team by communicating with homeowners while canvassing and analyzing various neighborhoods in Virginia, DC, and Maryland, to sell free estimates for roofing, windows, siding, doors, walk-in tubs/showers, countertops, and energy efficiency. • Leads have generated 700K + in remodeling sales. • Achieved a 91% pitch rate in April 2018; the highest in the company.• Utilized and internalized script when talking with prospects at front door and addressed rebuttals when needed. • Represented HCR as a sponsor at the monthly TRACTION REIA meetings; gave presentation during meetings, answered remodeling questions, and generated leads.

Homefix Custom Remodeling

Lead Generator

- Helped former homeowners and investors who have lost their home due to non-payment of property taxes, created data bases to document all interactions with prospects and claimants, utilized various marketing techniques to ensure marketing penetration and credibility. • Interacted with various county governments via phone, email, or fax, to obtain information about county tax sales.• Coordinated meeting place, date, and time with the claimant and notary to sign documentation to process excess funds claims.

Unclaimed Funds Found, LLC

President

- Monitored and researched daily market activity for appropriate trend and swing trades. • Utilized advanced technical analysis concepts to estimate market entries, targets, and exits.

Stock and Options Day Trader

Self-Employed

- Scheduled clients with the appropriate tax professional due to complexity of return.• Balanced cash register and prepared reconciliation report for manager to review.•Organized and Replenished supplies of Marketing materials to be displayed in office.•Assured client focus, confidentiality, and privacy before, during, and after service.•Identified and communicated products or services to help unique client needs and front desk service barriers and proactively offer solutions.•Resolved client issues, using appropriate escalation process as needed.•Understood and Supported the district and office priorities by encouraging new clients to do a “second look”.•Partnered with team to maintain office organization and availability of HRB materials.•Proactively responded to unmet needs of client and office.

H&R Block

Client Service Professional

- Interacted with diverse populations to direct them to appropriate Zoning personnel; performed support duties, screened and directed phone calls, routed staff requests, replicated building plans, typed labels, filed building zoning plans, facilitated procurement of office supplies; retrieved and distributed communications to appropriate person; processed administrative request changes to permit applications.•Generated and distributed Board of Zoning Appeals determination letters.•Recommended customer tracking to ascertain zoning resolutions.•Assisted with room preparation and allocation of resources for monthly departmental trainings.

Arlington County

Office Assistant

- Generated, followed, and improvised lesson plans for students.• Maintained orderly atmosphere to encourage conducive environment for learning.• Led and coordinated activities and projects for children of various subjects in elementary through high school.• Contributed organizational skills in school office and library.• Followed established policies and procedures.

Fairfax County Public Schools

Substitute Teacher

- Accounted for all exams and materials before and after College of Law and Business School final exams.• Monitored and controlled exam environment.• Communicated exam instructions (written and oral).• Requested IT assistance when necessary.    • Reported exam violators.• Served as point of contact for MBA, Liberal Arts & Sciences, and College of Continuing Studies students and professors.• Addressed questions regarding admissions and open houses, greeted visitors and students, and gave     directions to various Georgetown campuses.• Coordinated classroom set-up and assisted professors with various inquiries.

Georgetown University

Exam Proctor/Receptionist

- Managed a pre-determined territory of government accounts; directly contacted prospective and existing clients to schedule meetings with contracting specialists, procurement officials, print shop and IT professionals to analyze needs and recommended solutions; responded to questions concerning product, delivery, and maintenance service; tracked progress of orders with logistics manager or via the iSuite tracking system.•Prepared quotes utilizing Microsoft Excel in response to GSA Advantage solicitations for the United States government; organized and maintained paper and electronic files; produced monthly sales production reports.•Coordinated IT networking appointments via email between client and FaxPlus IT Specialist for project planning activities; worked with FaxPlus billing team to settle client account balances. •Participated in quarterly inventory and annual Technology Fair; demonstrated equipment during the event and scouted for new customers.ACCOMPLISHMENTS•Won competitive Requests For Quotes (RFQs) for the U.S. Department of Labor, the Supreme Court, General Services Administration, the Environmental Protection Agency, and Smithsonian Institution.•Received accolades from the Smithsonian American History Museum for my professional demeanor, which ultimately set the gold standard for future procurement.

FaxPlus, Inc.

Major Account Manager

- Served as key point-of-contact for government and commercial accounts; promoted and managed purchases of toner supplies for copiers and fax machines; produced quotes via the e-automate system; responded to questions about supplies and fax maintenance.•Tracked supply orders utilizing the e-automate system; processed credit card transactions; verified shipping and billing information; also handled supply orders covered under supply inclusive maintenance agreements.•Performed price comparisons to determine price differentials between third party vendors; negotiated with vendors based on quantity and shipping price; marked up price for retail sale and communicated final quotes to customers.•Assisted in the development of administrative training, resource materials, operating manuals, and standard operating procedures.ACCOMPLISHMENTS•Promoted within six months of hire at FaxPlus, Inc. for being the first to renew ten maintenance contracts in one month and  to increase sales 25% above previous year.•Received several large orders for toner; saved the company $10,000 by identifying a scam for a large toner credit card purchase.

Michelle Lewis