Swinburne University of Technology

RMIT University

La Trobe University

Executive Manager at Resonant Integrity Training Solutions

Melbourne, Victoria, Australia

Christoph is the Executive Manager and Co-Founder at Resonant Integrity Training Solutions, a specialised training & coaching company. Resonant Integrity specialise in the design and facilitation of training, as well as EQ assessments and coaching in the following areas:- Public Speaking and Performance Training (“BelCanto Method” stage training)- The Emphatic Female Executive (Gender specific assertiveness training)- The Resilient Male Executive (Gender specific assertiveness training)- Productive Self-Management Training- Customer Service and Business Development Training- Management Training - Operations- Recruitment and interviewing skills - Facilitator Skills Training- Leadership Training - (Leading with Integrity courses)- Emotional Intelligence Training with BarON EQ-i tool- Teambuilding training - (Building Resonant Teams courses)- Conflict Resolution training (Utilising BarOn EQ-i)In his role at Executive Manager at Resonant Integrity, Christoph oversees the research, knowledge management and operations of the business, as well as spending time facilitating and coaching for clients.Resonant Integrity values all the strategic partnerships we use to bring value to our clients, including the BarOn EQ-i emotional intelligence assessment tools and CoachingOurselves suite of modularised team training courseware.

Resonant Integrity Training Solutions

Executive Manager

Christoph is the Co-Founder and General Manager at Resonant Integrity Training Solutions, a specialised training & coaching company. Resonant Integrity utilises the BarOn EQ-i emotional intelligence assessment tools to embed change and learning for participants.Resonant Integrity specialise in the design and facilitation of training, as well as EQ assessments and coaching in the following areas:- Public Speaking and Performance Training (“BelCanto Method” stage training)- The Emphatic Female Executive (Gender specific assertiveness training)- The Resilient Male Executive (Gender specific assertiveness training)- Productive Self-Management Training- Customer Service and Business Development Training- Management Training - Operations- Recruitment and interviewing skills - Facilitator Skills Training- Leadership Training - (Leading with Integrity courses)- Emotional Intelligence Training with BarON EQ-i tool- Teambuilding training - (Building Resonant Teams courses)- Conflict Resolution training (Utilising BarOn EQ-i)In his role at General Manager at Resonant Integrity, Christoph oversees the research, knowledge management and operations of the business, as well as spending time facilitating and coaching for clients.

General Manager

Working with a dedicated team to resolve complex problems, and find innovative solutions for smart and effective outcomes, was the most gratifying part of my role. Essentially, the role encompassed project work, internal operations and administration, and secretariat work, and focused heavily on managing the IM&ICT Governance Committees. Helping senior executives with decision-making was a highly rewarding aspect of the role.✔ Proposed an online network for knowledge management and collaboration. ✔ Raised solutions to streamline and minimise labour-intensive committee activities, solutions, and member movements. Governance work was consistently delivered to standard and to deadline. ✔ Advocated for improvements to the annual ICT staff satisfaction survey by recommending a qualitative survey with focus groups that would extract meaningful data on areas for improvement. ✔ Circulated survey to 3,000 staff and conducted post-survey analysis to correlate results with organisational division needs and staff tenure. ✔ Launched communications to all business area managers on governing and managing IT systems. Written communications advised on the needs to coordinate IT systems, and touched on the areas of ownership/licensing arrangements and the timelines for change. ✔ Delivered a new internal communication strategy for the Office of the Chief Information Officer in four, six monthly drafts. Reinforced the importance of a streamlined and improved system for securing management authorisation. ✔ Consistently met all performance review standards for time and quality-based work and project delivery.✔ Recipient, workplace award for demonstrating “Collaborative Relationships”. Award recognised work in forming IM&ICT Governance Committees and proactive communications with senior executives, personal assistants, and senior managers. ✔Drafted the structure, terms of reference and all process documentation for three organisational governance bodies.

Department of Health Victoria

Governance & Communications Officer

I accepted a 15-month secondment to support consultants and provide operational leadership as part of this high-profile program to develop and launch the four-year, Victorian Health Sector ICT Vision and Framework.✔ Contributed to devising methods that would identify new strategic opportunities to leverage the HealthSMART strategy and provide new benefits to Victorian hospitals in the areas of teleconsulting, electronic health records, and eReferrals/eDischarge. ✔ Maintained staff balance and harmony during a period of unprecedented change.

Office of Health Information Systems

Strategic Project Officer

Five month secondment.  During this time, I embarked on two projects—a workforce analysis that investigated mitigation strategies for aging workers leaving the organisation, and an options analysis for an international exchange program for public housing officers. In tandem, I provided advisory and HR services to departmental managers.

Department of Human Services, Victoria, Australia

HR Consultant

Four month secondment, managing, motivating and rostering 25 volunteers (10hr shifts x 3 weeks). Feedback from participants and peers indicated high quality presentations and pleasant, friendly style. Sustained 100% retention across a volunteer workforce throughout the event. Trained up to 120 volunteers per session in behavioural expectations and role accountabilities, managed Spectator Services within the venue, and provided daily reports on the event’s success in managing stakeholders and ensuring optimum safety and minimum risk.

Melbourne 2006 Commonwealth Games

Spectator Services Manager

Despite the limitations to drive improvements in government, I was able to stamp my mark on the role by instituting small strategies in the areas of knowledge and project management that ultimately, delivered efficiency improvements. Highlights included the development of process documentation, an Excel spreadsheet for pre-training deliverables, an Access database for managing award nominations and selection, as well as ceremony ticketing and seating.✔ Scheduled the state-wide training calendar for delivery of the Progression, Performance and Development system, and Giving and Receiving Feedback training to hundreds of participants annually. Booked training rooms and secured external trainers, marketed the events, administered registrations and confirmations, and ensured training materials were available prior to training. ✔ Partnered on a joint project to deliver the Valuing Achievement Awards 2006–2007. Contributed to PR, the nomination and the selection process, and assumed control of managing the event. Eased the administrative burden by developing an Access database to systemise and produce all documentation from single nomination input and eliminating task duplication and quality issues.✔ Study Assistance policy: Revamped policy by using clear and unequivocal language that reinforced study assistance as a business need. Developed complementary performance management templates and guiding documentation.✔ Delivered on time and on budget, a celebrity guest speaker event attended by 300 staff. Selected and booked venue, marketed and communicated times and dates, and oversaw logistics. ✔ Featured in corporate training video designed to elevate staff awareness of disabilities. Highlights included presenting to 100 staff and the Department Secretary on the launch of the video, and appearing in a to-camera interview. Received strong praise from management for my contribution.

Training Coordinator

Selected to participate in this graduate program for high-potential employees. Gained distinction for implementing a project-tracking database, drafting a program evaluation framework for funding programs and operational areas, and contributing to a project-management framework implementation. Personally trained and supported resources for Project Development Coaches, coordinated executive recruitment, and helped arrange leadership development programs for executives.

Christoph Hewett