Wake Technical Community College

IT Operations  / Help Desk Manager

Clinton, North Carolina, United States

Contractor - DoD US Army May 2020 - PresentInformation Security Certification and Accreditation LeadSecret Security ClearanceContractor - US Department of Treasury, Office of Financial Stability Jun 2018 - Apr 2020Operations support team manager / Information Systems Security Officer for the Federal government’s Troubled Relief Asset Program (TARP) that provides relief and stability through loans to the economy. •	Project Manager. Providing weekly and monthly reporting and any other contract deliverable's to the COR. Track financials on the project. Worked with Corporate on the contract and invoicing.•	Support critical systems that track over $350 Billion in loans that includes thousands of financial transactions •	Manage the Operations Support Team •	Write, test, implement, and maintain standard operating procedures and the implementation of IT access management controls to meet GAO and FISMA audits.•	Present Infrastructure and Application changes to the Change Control Board•	ISSO to maintain NIST and FISMA compliance of the environment. Risk management, Perform Access Management certification, maintain SOD matrixes, audit logging and monitoring, perform application risk assessment for deployment and monitor access request to the environment. Provide audit packages for GAO audits.•	Identity and Access Management Configuration Manager to oversee software and infrastructure requirements documents, technical specification documents, test scripts for the releases to production per audit requirements•	Release Manager to oversee all software and database releases including test and production deployment•	Windows System Administrator

Perspecta

ISSO - Accreditation Engineer

Managed the Project management section of the company •	On Boarding of new client using the Agile methodology, Run books, Project schedules, and other tools as needed•	Weekly On boarding meetings with stakeholders to discuss project milestones•	Hold Client turn over meeting to the SOC when deployment was completedManaged the Deployment Engineers (US and India)•	Responsible for hardware configuration, Alien Vault SIEM installs, Sensors, VPN tunnels, Adding Client assets and verifying logs are being received, tuning the SIEM to meet the client’s environment.•	Deploying and configuring other tools as needed by the client; Carbon Black, Active Directory Audit, Firewall Analyzer, and NID’s.Managed the Security Operations Center (US)•	Maintained a 24x7x365 SOC consisting of Security Engineers, Tier 1 and Tier 2 Security Analysis•	Used Alien Vault SIEM, ADAP, FWA, and other tools for client log review for any alarms•	Provided daily advisory reports to our clients•	PAM – privileged access management. Granted privileged accounts access only when needed. •	Conducted client network vulnerability scans and provided scan reports with recommendations to the clients.

TruShield Security Solutions

Operations Manager of Managed Security Services

Contractor - US Department of the Treasury, Federal Financing BankManage a staff comprised of BA / QA, Developers, System Engineer, Librarian, and personally directing the FFB Loan Management and Controls System (LMCS) O&M project, Change Control Life Cycle, and assist in planning the LMCS Modernization. Review and make recommendations on FFBs SSP, ASP, and instituted process’s to meet IT security controls for audit review on the new Windows and Linux platforms in AWS cloud.•	Support critical financial systems for the Bank•	Manage the Operations Support Team in support of the Amazon Web Services (AWS) cloud migration including system engineering of Linux / Oracle environments, Resource monitoring, Agile methodology Application Development, and preparing the documentation for the PTA and PIA to ATO in the FedRAMP High WC2-H requirements.•	Information Security for Audit log review (Splunk), Access management, Patch management, System Security, and Change Control Board.•	Write, test, implement, and maintain standard operating procedures (SOPs) and the implementation of IT access management controls to meet GAO and FISMA audits in a SharePoint 2013 environment•	Present infrastructure and application changes to the Change Control Board•	Maintain NIST / FISMA compliance of the environment; perform access management re-certification, maintain business and IT SOD matrix, audit logging and monitoring for IT and business systems, perform application risk assessment for deployment, and monitor and approve access request to the environment; and provide audit packages for GAO audits, Track the agencies employees annual cyber security, privacy, and IT role based training and report the results to DO CISSO•	Oversee software and infrastructure requirements documents, technical specification documents, test scripts for the releases to production per audit requirements•	Oversee all software and database releases including test and production deployment

LinTech Global, Inc.

Project Manager

Contractor - US Department of Treasury, Office of Financial StabilityOperations support team manager / Information Systems Security Officer for the Federal government’s Troubled Relief Asset Program (TARP) that provides relief and stability through loans to the economy. •Support critical systems that track over $350 Billion in loans that includes thousands of financial transactions •Manage the Operations Support Team in support of Server 2008R2, SQL 2008, and IIS 7.0 including resource monitoring, backups / restores, Application Development support, and Customer support through a Remedy ticketing system.•Write, test, implement, and maintain standard operating procedures and the implementation of IT controls to meet GAO and FISMA audits in a SharePoint 2010 environment.•Present Infrastructure and Application changes to the Change Control Board•ISSO to maintain FISMA compliance of the environment. Perform access management recertification, maintain SOD matrix’s, audit logging and monitoring, perform application risk assessment for deployment and monitor access request to the environment. Provide audit packages for GAO audits.•Configuration Manager to oversee software and infrastructure requirements documents, technical specification documents, test scripts for the releases to production per audit requirements•Release Manager to oversee all software and database releases including test and production deployment•Setup Server 2008R2, SQL 2008, IIS test environments using Hyper-V

Hewlett Packard Enterprise

Operations Manager

Contractor - Department of Treasury, Office of Financial StabilityOperations support team manager / Information Systems Security Officer for the Federal government’s Troubled Relief Asset Program (TARP) that provides relief and stability through loans to the economy. •Support critical systems that track over $350 Billion in loans that includes thousands of financial transactions •Manage the Operations Support Team in support of Server 2008R2, SQL 2008, and IIS 7.0 including resource monitoring, backups / restores, Application Development support, and Customer support through a Remedy ticketing system.•Write, test, implement, and maintain standard operating procedures and the implementation of IT controls to meet GAO and FISMA audits in a SharePoint 2010 environment.•Present Infrastructure and Application changes to the Change Control Board•ISSO to maintain FISMA compliance of the environment. Perform access management recertification, maintain SOD matrix’s, audit logging and monitoring, perform application risk assessment for deployment and monitor access request to the environment. Provide audit packages for GAO audits.•Configuration Manager to oversee software and infrastructure requirements documents, technical specification documents, test scripts for the releases to production per audit requirements•Release Manager to oversee all software and database releases including test and production deployment

i3solutions

MicroLink LLC

- Manage three data centers in a 24x7 environment and supervise / direct the work of a staff composed of Systems Analysts, Database Admins, Programmers, Support Specialists, Client Support Specialists and other computer-related workers in a NOC environment. •Responsible for Business Analysis tasks including requirements gathering, planning, and organization to migrate a data indexing center, including replacing staff, moving and replacing hardware, acquiring office space.•Responsible for As-Is/To-Be and Cost/Benefit Analysis for implementing, creating the technical design, requirements, BRD, SLAs, and other business processes documentation for a data centers.•Systems Development work included over 9 years of ensuring that proprietary software developed in-house properly met all requirements and functioned smoothly enterprise-wide, on multiple implementations.•Process Architecture involving operations efficiency, through the QA environment to test ways to replace man hours with system/automation hours, and how to create a better product for the customer with higher quality than is defined in the SLA•Analyze the UNIX / Linux / Windows / Sybase / SQL Database / Network systems and other information needs for the client’s contract requirements, from an operational and strategic perspective (file transfer / processing / storage), and determine immediate and long-range personnel and equipment requirements. Assign and review the work of subordinates, write and update operations SOP’s.•Attend on-site meetings to resolve any sensitive design, planning or acquisition issues.  •Manage the operations’ staff issues in line with company human resources policies and procedures, including recruitment, selection, training, counseling and discipline.  Assisted in the motivation at the highest level so that the teams combine their strengths to deliver projects according to, or better than, the customer’s expectations.

Anacomp

Manager of ITS Operations

- Lead technical advisor for the North Carolina Department of Transportation Tele-Dot program (work from home). This included making equipment purchase, setup, and user management for around 6,000 users. I was also on the team that updated the statewide DOT sites from Mainframe (dummy terminals) to a PC / Server environment. Upgrades, Migration and Support:  LAN/WAN, Oracle client, Novell client, Novell 4 and 5 server, NT4/2000, Win95/98, and NTWS4.•Multiple cycles of As-Is/To-Be analysis and technical specifications analysis to determine system requirements to allow State Employees to work from home.•Worked with site manager interpreting workflows and process flows to define difference between onsite and remote processes and ensuring that the technical specifications for the Tele-Dot system supported the remote process.•Systems Analysis and Engineering to ensure that DOT requirements were feasible and the technical system would meet requirements.

Ciber

Contractor - Systems Engineer

- Web Hosting) Managed the Service department / helpdesk that consisted of System / Network Administrator’s, and PC technicians. The Service department was also the Client Support helpdesk. Windows / Exchange server administrator. Upgrades, Migration and Support:  LAN/WAN, NT4/2000, Win95/98, IIS/SQL server, Exchange 5.0/5.5 mail servers, NTWS4.

James Crook

James Crook