Michael Moffatt is a highly experienced IT professional with extensive knowledge in ITIL practices. He has a proven track record of driving successful project implementations and delivering high-quality customer service. With several years of experience in the IT industry, Michael has developed a deep expertise in IT service management, process improvement, and project management.

Michael began his career in IT as a service desk analyst, where he gained hands-on experience in delivering top-notch customer service. He then advanced to a shift lead role, where he oversaw the day-to-day operations of the service desk team. In this position, he developed a passion for IT service management and decided to pursue further education in ITIL practices.

Michael completed the ITIL foundation course and quickly became an expert in ITIL best practices. He has successfully implemented ITIL practices in several organizations, resulting in improved service delivery and increased customer satisfaction. Additionally, Michael is skilled in process improvement, project management, and team leadership.

Overall, Michael Moffatt is a valuable asset to any organization in need of IT service management expertise. His skills, knowledge, and experience make him a top candidate for IT leadership positions.