University of Leicester

University of Leeds

Ashville College, Harrogate

Executive Assistant & Office Operations Manager at The Juice Plus+ Company

PrimaryBid

Office Operations Manager

The Juice Plus+ Company Europe GmbH

Executive Assistant & Office Operations Manager

Learn My Language Ltd

Director

Key Achievements:
Played a key role in the design of the new brochure for the department
100% sales target contribution
Key Responsibilities:
Served as the lead point of contact for all customer account management matters, built and maintained strong, long-lasting client relationships across all accounts 
Accountable for the recruitment of five employees with the aim of building a new team to deal with the Groups and Junior courses 
Negotiated contracts and closed agreements to maximise profits
Reported on progress of monthly/quarterly initiatives to internal and external stakeholders
Developed new business with existing clients and identified areas of improvement to meet sales quotas
Forecasted and tracked key account metrics (e.g. quarterly sales results and annual forecasts)
Worked alongside the Marketing team to produce achievable and meaningful sales strategies

Kaplan International English

Worldwide Sales Manager (Italian market)

●	Developed and set the strategy for a new department to promote sales and customer services
●	Recruited and managed a team of 6 people
●	Managing worldwide sales for all students attending UK schools
➢	improved the product offering and established new junior schools
➢	Created a brochure specifically dedicated to Groups

Groups & Juniors Business Manager, UK & Ireland

Key Achievements:
Planned and organised the annual client networking party during the largest UK symposium of the Industry
Single-handedly organised the first ever Kaplan 10km run event in a tight timeframe with very positive results
Achieved recognition by building the social culture of the company, organised a range of small and large events throughout the year
Organised corporate fundraisers and charitable events such as a Summer Fair which generated over £1000 in a few hours
Led a small team to support with brainstorming events; recognised for organising the biggest event of the year in the industry with many industry peers requesting invitations. Personally sourced the best venues, catering, and entertainment - the most memorable being having the top Queen lookalike to come give a speech 
Key Responsibilities:
Acted as principle architect for organising major corporate events including managing budgets, accountable for corporate spend and coordinating the event from start to finish
Played a key role within client and stakeholder meetings on a monthly basis; utilising negotiation and influencing skills to gather client requirements and gain project/idea buy in from senior members of the team 
Communicate with clients at a senior level to resolve issues and inquiries

Events Manager and Head of Fundraising/CSR

Key Achievements:
Achieved large savings to the company in different areas of the business including mobile phone contracts and travel procurement, successfully reduced spend budgets by 20-40% in some areas.
Project managed 11 office fit outs from inception to completion; sourced the Design and Build Company, and worked with them collaboratively to design office layouts; worked with a variety of property agents to source office space
Accountable for the challenging and strategic  £1.3M office refurbishment project which had a requirement to maintain full office functionality throughout the duration
Responsible for the budget and financing of the office refurbishment
Managing an office where staff numbers have grown from 6 to 350+
Key Responsibilities:
Scheduled CEO diary effectively to ensure good time/priority management, including arranging meetings and allowing appropriate spaces for working time and travel time
Organised complex travel and accommodation bookings both in the UK and Worldwide, oversaw the completion of emergency visas for the CEO
Accountable for the entire processes relating to visits from the US senior executive team of the holding company; liaised with their exec team and organising venues, catering, presentations and full itineraries for them all during their visit
Liaised with various senior executives and board directors within the global Kaplan organisation
Overall responsibility for the smooth running of the office; designed filing systems, reviewed and approved supply requisitions, assigned and monitored administrative functions
Ensured that all business systems were managed and maintained, including HR, Suppliers, Financial controls, Corporate Responsibility and Health and Safety
Conducted HR duties such as recruitment, staff administration, disciplinary procedures and performance reviews
Identified, planned and executed implementations of new business streams
Demonstrable experience in negotiating contracts and managing tenders

Louisa Pelmont