Ccxp Paula Friedrich

Ccxp Paula Friedrich is a Customer Experience leader with a strong background in CX strategy, programs, and culture, boasting over 17 years of experience in customer experience and high-tech product management.

With expertise in driving insights to action, customer listening, employee engagement, SaaS journey mapping, and top issues resolution, Paula Friedrich has showcased a skill set that extends to global communications, C-level communications, external media presence, and CX crisis response.

Education-wise, Paula studied BA in Creative Writing at Oberlin College and obtained a Certificate in Spanish Fluency from Pontificia Universidad Católica del Ecuador.

Professionally, Paula has held notable positions such as Global Director, Customer Connection at Twitter, Director of Customer Experience at Adobe, Customer Experience (CX) Product Owner - Creative Cloud at Adobe, Senior Manager of Business Communications & Customer Advocacy at Adobe, Senior Communications Manager at Microsoft, Communications Production Manager at Microsoft, Internet Marketing at Experience Music Project, and Communications & Development at Music Works Northwest.