Ilana Galinsky is an experienced IT professional who has worked as a Desktop Support Technician at Wilson Parking Australia, Senior Service Desk Analyst at Fire and Rescue NSW, Service Desk Analyst at Revenue NSW, and Desktop Support Specialist at St Vincent, among others. She holds a Master's degree in Information Technology (Computing) from Western Sydney University and a Bachelor's degree in Mathematics and Operations Research from the University of Technology Sydney. Ilana is also a certified NLP Practitioner from Quantam Change Seminars and has completed Hypnotherapy and Counselling courses at the Academy of Applied Hypnosis. Her professional expertise spans from help desk support, technical support and customer service to clinical hypnotherapy.

In her previous roles, Ilana has assisted companies such as Teachers Mutual Bank Limited, Telstra, NetRegistry, Acer, and TeleTech as a technical support specialist and a customer service representative. Furthermore, she has also worked as a Professional Clinical Hypnotherapist at Peaceful Mind Hypnotherapy offering counselling and hypnotherapy services to clients.

Ilana's educational background and extensive work experience in IT positions her in a unique position to handle complex computing systems with ease. She is focused on providing top-notch support services to clients, ensuring customer satisfaction with every interaction.