Justin Michaud has an impressive track record in managing customer support and vendor relationships. With a degree in Communications and Film/Video Production from the New England School of Communications, he has worked in various roles in the internet industry and contact centers. Justin is highly skilled in team scaling, process improvement, and management, making him a valuable asset wherever he goes.

Prior to his current role as Senior Customer Support Manager at Tile, Justin worked as a Customer Service Manager at Skip, Customer Experience Manager at BEFORE Brands, Inc., Manager of Vendor Operations at Instacart, Customer Happiness Manager at Instacart, Customer Service Manager at Cake (Fka Leapset), and more. Before that, he worked as OpenTable Tier 1 Supervisor, Point of Contact (POC), Guest Bridge Technical Support Representative, and OpenTable Technical Support Representative, all at NexxLinx.

Justin's professional experience spans a wide range of organizations in various industries, each with unique customer support requirements. He has an equally broad range of skills, including team management, process improvement, project management, vendor relations, and customer service. Justin's extensive background has given him an in-depth understanding of how to support customers and vendors alike, making him a critical player in any team.