De Anza College

Owner / CEO at AbdelTech

San Francisco, California

AbdelTech

Owner / CEO

In my current role, I provide clients with custom technical projects—web, software, and app development, integration, and maintenance, information security, networking, PC and peripheral repair, tech support, and digital marketing consulting. I gather client requirements to architect needs-based solutions. I also perform all small business functions, including financial management, marketing, client contract negotiations, and billing. My key accomplishments include:■ I gained multiple clients via reputation for possessing strong programming and customer service skills.

Freelance, self-employed

Freelance Programmer

At this time, I welcomed customers and assisted with questions, inventory, and purchases. I resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. I recommended potential products or services by analyzing customer needs. I also attracted potential customers by answering product and service questions and suggesting information about other products and services. My key accomplishments include:■ I was recognized for providing superior brand education to customers, consistently prioritizing customer satisfaction.■ I consistently achieved monthly sales targets and quotas.

Apple

Specialist

In this role, I prepared customer drinks according to specifications. I suggested new products to drive revenue and increase customer engagement. I also adhered to food and safety regulations. My key accomplishments include:■ I earned the top spot in an internal coffee bean selling contest among employees.

Peet's Coffee

Barista, Team Member

During this time, I greeted store guests and assisted with 80+ purchasing needs and questions daily. I stocked shelves and rotated products to ensure more efficient shopping for guests. I trained new cashiers and helped troubleshoot problems for team members and guests alike. I also built sales displays. My key accomplishments include:■ I received high customer accolades for providing superior service.

Spinneys

Store Cashier, Team Member

Earlier, I resolved customer product issues and educated customers on device usage and maintenance. I performed monthly product audits. I assisted with display and equipment setup. I also installed and updated store software and equipment. My key accomplishments include:■ I was the lead tech, repairing customer phones sold to store for refurbishment.

Abdel-karim Sidaoui

Abdel-karim Sidaoui