Nicole DiGiulio is an experienced customer experience specialist, adept in designing and executing effective customer service strategies. As the Chief Experience Officer at The DiJulius Group, Nicole is at the forefront of the customer service revolution, helping businesses transform their customer journeys and gain a competitive edge. Nicole holds an associate's degree in Interactive Media from Cuyahoga Community College and has previously served in various professional capacities, including Gala Committee Member at Believe in Dreams®, Shift Leader and Marketing Representative at Buffalo Wild Wings, Photographer at CPI Corp./Sears Portrait Studio, and Trainer/ Server at Denny's.

Her expertise and skills include customer experience management, service design and delivery, systems development, service recovery, and hospitality training. She is also proficient in organizational culture development, hiring systems, and employee orientation. Nicole is committed to establishing and maintaining a customer-focused organizational culture that delivers premium customer experiences and builds lasting customer relationships.