Mark Spangler is a seasoned senior digital systems and CX leader with extensive expertise in various industries, including CPG, Manufacturing, Healthcare, Pharmaceuticals, Financial Services, Media, SaaS, and eCommerce. With a Bachelor of Science in Management from Penn State University, Mark has held various roles in agency/consulting and client-side, leading strategy, delivery, and operational components across Marketing, Sales, IT, HR, Analytics, Creative, and Customer Experience. He is certified in Scrum Master, Agile Leadership, ITIL v3, and ITIL Practitioner. Mark is also experienced in building, coaching, and empowering high-performing Agile teams, from in-person, fully virtual, globally distributed teams, to hybrid structures. As a Director of Digital Engagement Teams at Merck, Mark helps teams and individuals bring their best authentic selves, builds psychologically safe environments and drives teams to crush it on behalf of the business, their customers, and their personal and career aspirations.