Floriana Pelagi is a highly skilled professional with a diverse background in operational strategies, policy compliance, B2B and B2C market experience, quality, linguistic customer support, digital marketing, project planning, commercial, translation, and localization projects. She has a Master's degree in Technical-Scientific Translation and a Bachelor's degree in Translation and Interpreting from the University of Venice.

Floriana is a Certified Information Privacy Professional (CIPP) from the International Association of Privacy Professionals (IAPP). She also completed a Certificate in Online Marketing & Digital Strategy from Griffith College Dublin and Customer Service & Complaint Discrepancy Handling certification from Skillnet.

Floriana has experience in various organizations including Facebook, where she worked as a Law Enforcement Response Team Manager, EMEA and as an Analyst. She has also worked as a Policy Enforcement Associate at YouTube and Transactions Specialist at Microsoft. Floriana has experience as a Deliveries Officer & Customer Care Specialist at LeasePlan, an Italian Assistant at Co.As.It., Sales Department and Marketing at Spirali Publishing House, Intern in the Sales Department at Videe, and Italian Translator at Keywords International.

Throughout her career, Floriana has developed expertise in operational strategies, policy compliance, B2B and B2C market experience, quality, linguistic customer support, digital marketing, project planning, commercial, translation, and localization projects.