Abertay University

Head Of Business Development, ASEAN at Jabra

RESPONSIBILITIES: 
•	Utilized multiple channels including trade shows, seamless, lusha, linked in sales navigator, zoominfo, networking events and social media to drive qualified leads and maximise ROI
•	Work closely with a list of named strategic prospect accounts from Greater China, Australia and Dubai utilizing a consultative approach to identify chargebacks concerns and challenges that Chargebacks911's chargebacks mitigation and revenue recovery platform can help solve
•	Manage a sales pipeline and process from initial outreach to presentation, solution demonstration, negotiation, and close
•	Collaborate with internal SDR teams to drive leads and account activity, as well as with Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models
•	Engaged in continuous alignment with payment facilitators and payment providers on opportunities

KEY CONTRIBUTIONS & ACHIEVEMENTS: 
•	Spearheaded successful client outreach in China, Australia and UAE resulting in a 20% increase in the prospecting customer base

Chargebacks911

Business Development Manager, APAC

RESPONSIBILITIES: 
•	Developed and implemented a regional sales strategy that resulted in a 25% increase in sales revenue and exceeded sales goals by 10% within the first year.
•	Lead and motivated a regional sales team of 32 members, resulting in a 30% increase in team productivity 
•	Worked closely with the managing director and operations manager on weekly, monthly, and quarterly forecast meetings, business reviews, and team sales activity monitoring, demonstrating exceptional collaboration and leadership skills.
•	Engaged in continuous alignment dialogues with the global business units related to market trends, competition, and growth opportunities, leveraging deep expertise to drive growth and success across the region.
•	Skillfully managed Regional Reseller/Channel & Alliance Programs & Enablement, driving operational efficiency and effectiveness while promoting compliance and risk management.
•	Expertly engaged on selected regional/global/international accounts and opportunities where required while allowing the local account team to maintain overall ownership, leveraging exceptional relationship management skills and deep market expertise.
•	Owned GTM planning on the ASEAN level for all new products launched. Worked closely with local country managers and certification team on type approval/certifications, HS code, and launch activities across ASEAN to maximize revenue opportunity, driving regional growth and success.
•	Ensured effective communication and understanding of the strategic plan, including objectives, driving alignment and engagement across the team.
•	Build, train and motivate sales team to reach as well as exceed sales goals.

KEY CONTRIBUTIONS & ACHIEVEMENTS: 
•	Achieved 102% against target FY2022.
•	Drive revenue growth through new account development and business expansion with current accounts and channel partnerships..
•	Maintained a healthy gross contribution margin based on COGS.

Jabra

Regional Sales Director Asean

I spearheaded strategic and customer relationship activities and worked closely with in-country managers to grow new businesses. I managed a team of 12 business development executives/managers and was responsible for their performance management and hiring. I built increasing awareness for the Jabra brand in the ASEAN marketplace and developed and maintained relationships with potential clients, influencers, and key stakeholders. Moreover, I evaluated new opportunities and led the ASEAN CPQ rollout and other pan-ASEAN projects impacting the enterprise sales teams. I also served as a Jabra Women Network board member to promote workplace equality.

My key contribution and achievement were successfully recruiting and training the business development personnel and ensuring they performed.

Head Of Business Development Asean

•Developed and executed strategies to expand the company's business in Malaysia and Brunei, where it lacks a local presence.This involves identifying and recruiting suitable distributors and channel partners to establish the brand and drive revenue growth
•Expertly led the enterprise business team,expanding,recruiting and training new channel partners while calling upon global and local accounts to grow the business in Malaysia and Brunei territory,resulting in significant business growth and increased brand awareness
•Successfully grew business and branding awareness through effective collaboration with alliance partners,channel partners,resellers,and distributors,showcasing my exceptional skills in building strong relationships and driving business success
•Skillfully led and drove sales to achieve monthly targets and consistently demonstrated solid performance,leveraging deep expertise in unified communication solution partners to deliver compelling proposals and solutions
•Proactively delivered pipeline,revenue,and profits targets,demonstrating exceptional business acumen and driving growth and success
•Expertly worked on marketing plans and executed in-country marketing events,skillfully engaging with clients and driving brand awareness and loyalty
•Managed enterprise client engagement and management,global account engagement and direction

KEY CONTRIBUTIONS & ACHIEVEMENTS: 
•Grew business on average of 45% YoY
•Successfully built channel partners from 0 to 150 within a year, with solutions partners of contact centre, UCs, VCs system, and computer peripherals
•Hit 220% against target FY2014
•Hit 110% against target FY2015
•Hit 120% against target FY2016
•Hit 135% against target FY2017
•Hit 91% against target FY2018
•Hit 110% against target FY2019
•Hit 137% against target FY2020
•Hit 125% against first-half target FY2021
•Overall Top Sales Person APAC for 2014
•Top Pipeline Generation APAC for 2014
•Top Enterprise Sales Person APAC of 2017 Global Sales Kick-Off

Country Manager - Malaysia & Brunei

RESPONSIBILITIES: 
•	Developed and maintained relationships with key accounts, leading to a 95% client retention rate.
•	Spearheaded the APAC sales strategy, resulting in a 10% increase in revenue year-over-year.
•	Successfully presenting card management solution, switching solution, secure internet payment, loyalty system.
•	Make frequent customer visits to advance and close business, and to assure that customer satisfaction remains at the highest level.
•	Responsible for leading the charge in capturing market share and securing new business within the Food Service, Grocery, and Specialty Retail sectors in the APAC
•	Represent company in industry and trade show activities
•	Accountable for 100% contract renewal quota within territory

KEY CONTRIBUTIONS & ACHIEVEMENTS: 
•	Identified and successfully penetrated new international markets, resulting in a 10% increase in market share and a 5% growth in annual sales revenue.

Worldline Global

Regional Sales Manager APAC

Ishajaya is a Bruneian System Integrator and key business partner of IBM, Juniper, Avaya and sole distributor for Samsung and Lenovo in Brunei. Key responsible is to develop business in B2B and Government business as well as channel/ reseller business. Manage personnel and cultivate client relationships to generate new business.

• Identified new market segments
• Partnered with Samsung Singapore, Lenovo Singapore, IBM Malaysia, Microsoft
Singapore and counterparts in various countries in proposing solutions
• Established relationships with business decision-makers ranging from emerging growth industries to local and foreign companies
• Forged new relationships and increased specified assignment by over 20% in 10 months period.
• Developed sales of new display signage to be implemented across the country.Developed new business exceeded $2million dollar.
• Worked with foreign and domestic distributors and manufacturers

Accomplishment:
• Exceeded sales targets by 20% through effective account management and new business acquisition.
• Collaborated with principal's technical and product teams to tailor offerings to local market needs, enhancing competitiveness and customer satisfaction.

Ishajaya Technology

Business Manager - Brunei

• Job responsibility involved dealing with mid-market size FSI/ Insurance/ Communications/ Publication businesses of IBM, which drove the biggest income stream amongst General Business 
• Daily responsibility consisted of working with numbers of IBM business partner and coordinating with internal personnel, such as pre-sales support, product or brand managers of particular product pillar as well as cultivated profitable relationship with 30 primary customers and 200 secondary customers 
• Established client requirements and expenditure parameters, planned suitable product packages and made efficient sales presentations

Accomplishments: 
• Managed 30 mid-market major accounts that produced over USD$2 million in revenues 
• Collaborated with brand team, pre-sales consultant, business partners/ system integrator to implement effective strategies, so as to better meet client requirements networked with prominent business leaders to promote IBM’s products and services 
• Recognized for ability to develop and maintain quality customer relationships

Territory Sales Representative - Malaysia & Brunei

• Direct sales and account management of top 100 Japanese accounts within diverse industries, including banking, insurance, manufacturing and retail
• Sell Fuji Xerox value-added solutions, along with bundled software and services
• Coordinated with 3 Japanese counterparts to ensure product specifications
• Assembled information for development of Japanese account base sales plan
• Established relationships to position Fuji Xerox for future business
• Worked with 3 Japanese counterparts in Singapore, Japan and Malaysia to ensure product specifications
• Assembled information for development of Japanese account base sales plan
• Established relationships with account to position Fuji Xerox for future business
• Interfaced with field engineers to design Fuji Xerox products for clients’ existing and potential infrastructure
• Worked with Japan counterparts and designed a program to train sales team on the account penetration method

Accomplishments:
• Persistent sales person and recognized as one of the Top Performers, with sales quotas met 3 out of 4 times in a year for 2 and a half consecutive years
• Successfully established relationships with existing as well as new accounts in multi-region territory
• Collaborated with sales specialist, technicians and contractors to implement effective strategies to better meet Japanese client requirements and increase sales and market share
• Achieved productivity increase by targeting new accounts
• Selected to pilot new technology program, A Program (Fuji Xerox proprietary total cost of ownership tool) in account penetration, sales strategies and tactics. Committed team leader assisted probationary reps resulting in several meeting and exceeding their sales quotas. Built few success cases to be shared in Fuji Xerox Asia Pacific Pte Ltd (Malaysia), International Business Group (Singapore), Fuji Xerox (Taiwan) and Fuji Xerox Corporation (Japan).
• Nominated as Best Trainer for A Program (internal sales tool) in YR2007 and 2008

Fuji Xerox Asia Pacific Pte Ltd

Major Account Manager - Japanese Account

Performed all necessary flight attendant duties. Responsibilities included assisting customers with special needs or requests, meal and drink service, assisting pilots and other flight crew, and performing all relevant safety procedures.

Accomplishments:
• Constantly received compliment letters for good customer service to in-flight passenger
• Provide personal services to ensure the safety and comfort of airline passengers during flight.
• Greet passengers, verify tickets, and serve food and beverages. 
 Announce and demonstrate safety and emergency procedures such as the use of   oxygen masks, seat belts, and life jackets. 
• Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and schedules. 
•  Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
•  Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. 
•  Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply. 
•  Conduct periodic trips through the cabin to ensure passenger comfort and distribute reading material, headphones, pillows, playing cards, and blankets

Gladys Kong